Alberto Acosta
Bedford,United States
Summary
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Andy Frain Services
Dallas, TX
07.2024 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Sr. Event Manager
Andy Frain Services
Dallas, TX
01.2024 - 07.2024
- Provided onsite management for large-scale events with up to 500 attendees.
- Assisted in recruiting and training staff members who will be working at the event.
- Resolved any issues or problems that arose during the course of an event.
- Managed accounts and worked to continuously develop new revenue from existing clients.
Operation Manager
Andy Frain Services
Arlington, TX
10.2023 - 01.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Enforced federal, state, local and company rules for safety and operations.
Sales Consultant
FedEx Office
El Paso, TX
12.2022 - 09.2023
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Resolved customer complaints and inquiries in a timely manner.
- Greeted customers to determine wants or needs.
Security Officer
Rock Solid Protection
El Paso, TX
05.2022 - 01.2023
- Enforced access control measures in accordance with established procedures.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
Bookkeeper
Feld Entertainment
03.2022 - 05.2022
- Ensured accuracy in all accounting entries and records.
- Participated in special projects related to process improvements within the department.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Handled sensitive financial information with confidentiality and integrity.
Sales Consultant
FedEx Office
El Paso, TX
09.2021 - 03.2022
- Developed and maintained relationships with clients to increase sales revenue.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Account Manager
BEST Crowd Management
El Paso, TX
10.2020 - 09.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Recruited, hired and trained new hires to optimize profitability.
Supervisor
Whelan Security
El Paso, TX
08.2016 - 10.2020
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
Store Manager
Pet's Barn
El Paso, TX
04.2017 - 09.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Analyzed financial data to identify areas of improvement.
- Trained and mentored associates to teach daily tasks and procedures.
Team Leader
Peter Piper Pizza
El Paso, TX
01.2013 - 04.2015
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Austin High School
El Paso, TX06-2013
Some College (No Degree) -
The University of Texas At El Paso
El Paso, TXSkills
- Guest Services
- Customer Service
- Cash Handling
- Crowd Management
- Executive Protection
- Communication
- Leadership
- Problem solving
- ABI
- Office 365
Certification
- National Incident Management System (NIMS), an Introduction IS-700.b – Federal Emergency Management Agency.
Timeline
Director of Operations
Andy Frain Services
07.2024 - Current
Sr. Event Manager
Andy Frain Services
01.2024 - 07.2024
Operation Manager
Andy Frain Services
10.2023 - 01.2024
Sales Consultant
FedEx Office
12.2022 - 09.2023
Security Officer
Rock Solid Protection
05.2022 - 01.2023
Bookkeeper
Feld Entertainment
03.2022 - 05.2022
Sales Consultant
FedEx Office
09.2021 - 03.2022
Account Manager
BEST Crowd Management
10.2020 - 09.2021
Store Manager
Pet's Barn
04.2017 - 09.2020
Supervisor
Whelan Security
08.2016 - 10.2020
Team Leader
Peter Piper Pizza
01.2013 - 04.2015
- National Incident Management System (NIMS), an Introduction IS-700.b – Federal Emergency Management Agency.
High School Diploma -
Austin High School
Some College (No Degree) -
The University of Texas At El Paso
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