Alberto Acuna
Santa Marta, Colombia,Magdalena
Summary
Customer-focused professional with a strong background in customer service and technical support. Enhance team performance through effective communication and problem-solving. Skilled in diagnostic tools and retail operations, excels in fast-paced environments while delivering quality service and fostering customer satisfaction. Fluent in Spanish, adaptable in diverse settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Security Retired
Social Security
Fort Worth, TX
10.2016 - Current
Cellphone Tech
CellPhoneFix U.S.A
Fort Worth, Texas
10.2024 - 03.2025
- Diagnosed cell phone issues using specialized diagnostic tools.
- Repaired damaged screens and replaced batteries efficiently.
- Assisted customers with product inquiries and service options.
- Maintained a clean and organized work environment for safety.
- Collaborated with team members to share repair techniques and tips.
- Documented repair processes for future reference and training purposes.
- Ensured compliance with company policies regarding equipment handling.
- Provided excellent customer service during phone consultations and repairs.
- Installed, set up, and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Cellphone Store Owner
Amigo Cellphones
Fort Worth, TX
03.2013 - 12.2023
- Managed daily operations of a busy cellphone retail store.
- Trained staff on customer service and product knowledge techniques.
- Oversaw inventory management and ordered new stock regularly.
- Developed marketing strategies to promote sales and services.
- Handled customer inquiries and resolved issues promptly.
- Coordinated promotional events to increase store visibility in the community.
- Maintained records of sales, profits and losses within the store.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Managed inventory levels, restocking shelves as needed.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
Video Game Tech
GameStop
Fort Worth, TX
08.2008 - 08.2014
- Diagnosed technical issues in gaming machines and repaired hardware components.
- Conducted routine maintenance on gaming equipment to ensure optimal performance.
- Installed new game titles and updated existing software systems as needed.
- Assisted customers with gameplay issues and provided technical support promptly.
- Maintained a clean work environment by adhering to safety regulations.
- Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
- Assisted with the development of new gaming products by providing feedback on user experience and design elements.
- Ensured compliance with industry standards when installing new software or hardware components.
- Responded to online customer inquiries regarding product specifications.
US Professional Home Inspector
Self
Fort Worth, TX
02.2008 - 06.2010
- Conducted thorough inspections of residential properties to assess structural integrity.
- Identified safety hazards and code violations during evaluations of homes.
- Utilized advanced inspection tools for accurate property condition assessments.
- Provided detailed reports outlining findings, recommendations, and critical issues with photographs.
- Educated homeowners on maintenance and safety practices following inspections.
- Collaborated with real estate agents to facilitate smooth property transactions.
- Reviewed relevant documents before conducting inspections to ensure comprehensive evaluations.
Ramp/Lead Customer Service Representative
American Airlines
Fort Worth, TX
02.2004 - 01.2008
- Managed customer inquiries and resolved issues with effective communication.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Provided guidance and support to customer service representatives.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
Globert Communications Inc.
Globert Communications Inc.
Fort Worth, Texas
01.2000 - 01.2004
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Science - Business
Escuela Administracion De Negocios
Colombia11-1999
Skills
- Diagnostic tools
- Customer service
- Technical support
- Retail operations
- Marketing strategy
- Sales analysis
- Problem solving
- Team collaboration
- Computer skills
- Interpersonal communication
- Communication
- Multitasking
- Fluent in Spanish
- Collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Licensed Texas Home Inspector
Timeline
Cellphone Tech
CellPhoneFix U.S.A
10.2024 - 03.2025
Social Security Retired
Social Security
10.2016 - Current
Cellphone Store Owner
Amigo Cellphones
03.2013 - 12.2023
Video Game Tech
GameStop
08.2008 - 08.2014
US Professional Home Inspector
Self
02.2008 - 06.2010
Ramp/Lead Customer Service Representative
American Airlines
02.2004 - 01.2008
Globert Communications Inc.
Globert Communications Inc.
01.2000 - 01.2004
Associate of Science - Business
Escuela Administracion De Negocios