Osnelis Alberto Almaguer Mojena
Austin,TX
Summary
Accomplished academic and banquet server with a proven track record at the Personnel Store and the Higher Institute of Tourism and Heritage. Expert in enhancing customer experiences and student success rates, demonstrating strong teamwork and time management skills. Published extensively, contributing significantly to sociology, while excelling in high-pressure environments.
Diligent known for providing exceptional service in high-paced environments. Demonstrated ability to manage multiple tasks seamlessly while ensuring guest satisfaction. Proven skills in teamwork and adaptability.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
18
18
years of professional experience
Work History
Banquet Server
Personnel Store
05.2023 - 11.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Professor of Sociology
Higher Institute of Tourism and Heritage
08.2016 - 12.2022
- Enhanced student success rates by offering one-on-one tutoring sessions and extra support for those struggling with course material.
- Presented research findings at national and international conferences, enhancing the reputation of both myself and my institution.
- Contributed to public discourse on pressing social issues by participating in media interviews and writing op-ed pieces for newspapers.
- Participated actively in departmental meetings addressing budgetary concerns or other administrative matters affecting program quality.
- Developed comprehensive syllabi for a diverse range of sociology courses, ensuring clear expectations and learning objectives.
- Published extensively in leading sociology journals, contributing to the advancement of the field through original research findings.
Academic Monitoring Coordinator
Secretariat of Higher Education, Science
11.2014 - 08.2016
- Implemented risk mitigation strategies throughout the project lifecycle to minimize potential disruptions or delays in achieving desired outcomes.
- Conducted periodic evaluations of team performance, identifying areas for improvement and recommending appropriate solutions.
- Continuously evaluated existing tools, systems, and methodologies in order to identify opportunities for increased efficiency within the Monitoring Coordination department.
- Improved monitoring efficiency by streamlining data collection processes and implementing new software tools.
- Maintained detailed documentation of all monitoring activities to ensure seamless communication between team members and stakeholders.
- Collaborated with cross-functional teams to develop comprehensive monitoring plans that aligned with organizational objectives.
- Developed strong relationships with external partners, facilitating smooth coordination during collaborative monitoring efforts.
Teacher in Social Science
University of Granma
09.2006 - 07.2012
- Served as a mentor for new teachers in the social science department, providing guidance with lesson planning and classroom management techniques.
- Developed strong relationships with parents and guardians to encourage active participation in their child''s education.
- Implemented project-based learning activities to help students apply social science concepts to real-world situations and develop problem-solving skills.
- Maintained a positive classroom environment that fostered respect, collaboration, and open communication among students.
- Promoted diversity and inclusion within the classroom through culturally relevant curriculum materials and activities.
- Designed interdisciplinary units connecting social science content with other subject areas such as English language arts or mathematics for a more comprehensive understanding of course materials.
Education
Licenciado - Sociology
University of Oriente
Santiago De Cuba07-2006
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Timeline
Banquet Server
Personnel Store
05.2023 - 11.2024
Professor of Sociology
Higher Institute of Tourism and Heritage
08.2016 - 12.2022
Academic Monitoring Coordinator
Secretariat of Higher Education, Science
11.2014 - 08.2016
Teacher in Social Science
University of Granma
09.2006 - 07.2012
Licenciado - Sociology
University of Oriente
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