Alberto Amaro
Palm Bay,FL
Summary
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
19
19
years of professional experience
Work History
Track Lead
Andretti Theme Park
01.2006 - 01.2008
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Retail Sales Consultant
AT&T Prime Communications
01.2008 - 11.2018
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Apartment Leasing Consultant
Matrix Residential
11.2018 - 04.2020
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Organized and hosted community events, fostering a positive living environment for all residents.
Assistant Community Manager
Rangewater Real Estate
04.2020 - 01.2022
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
Community Manager
Rangewater Real Estate
01.2022 - 02.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Community Manager
Rangewater Real Estate
02.2023 - Current
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Provided leadership, guidance and support to staff members.
Education
High School Diploma -
Bayside High School
05-2008
Skills
- Payment processing
- Event planning
- Yardi and Entrata software proficiency
- Resident relations
- Property inspections
- Customer relationship management
- Payment management
- Conflict handling
- Property tours and inspections
- Leasing and sales
LANGUANGES
English
Spanish
Timeline
Assistant Community Manager
Rangewater Real Estate
02.2023 - Current
Community Manager
Rangewater Real Estate
01.2022 - 02.2023
Assistant Community Manager
Rangewater Real Estate
04.2020 - 01.2022
Apartment Leasing Consultant
Matrix Residential
11.2018 - 04.2020
Retail Sales Consultant
AT&T Prime Communications
01.2008 - 11.2018
Track Lead
Andretti Theme Park
01.2006 - 01.2008
High School Diploma -
Bayside High School
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