Summary
Overview
Work History
Education
Skills
References
Languages
Description
Timeline
Generic

Alberto Anton Farris

Oakland

Summary

Dedicated and results-driven professional with over 8 years of experience in customer service and support roles. Proven track record of delivering exceptional customer experience through effective communication, problem-solving, and a customer-first mindset. Highly skilled in leveraging technology to enhance service delivery, streamline processes, and resolve customer issues efficiently. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience

Work History

Sales Representative

Verizon
Dublin
09.2024 - Current
  • Mobile retail sales associate. Huge focus on achieving monthly goals and quotas while ensuring excellent customer service. Working with a team and overcoming any hard situations at hand whether it be technical issue on customers phones or advice needed by customers. Classes every month which require to pass at an achieving score to stay up to date with current promotions and any POS education provided at the company.
  • Developed strong customer relationships to enhance brand loyalty and retention.
  • Provided expert product knowledge to assist customers in making informed decisions.
  • Conducted thorough needs assessments to identify suitable products for clients.

Manager

La Furia Chalaca Restaurant
Oakland
06.2016 - Current
  • Created schedules for employees, calculated hours, ran payroll, checked and maintained stock for the bar and kitchen, opened and closed the restaurant and club, and kept records of daily sales.
  • Managed daily restaurant operations and ensured efficient service delivery.
  • Coordinated staff schedules and maintained optimal staffing levels.
  • Oversaw inventory management and ordered supplies as needed.

Sales Representative

T-Mobile
Tracy
05.2024 - 09.2024
  • Mobile retail sales associate. Currently working inside a Costco at a T-Mobile kiosk. Constantly greeting and talking to Costco members keeping them up to date with T-Mobile's special promotions. Helping members manage their business and personal accounts. Talking to customer care and resolving issues over the phone.
  • Engaged customers to identify needs and recommend suitable products.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Managed inventory levels and organized merchandise displays for optimal visibility.

Quality Technician

Kelly Services
SF
02.2022 - 08.2024

Quality Technician
Manufacturing / Production Environment
2022 –2024

Performed visual and dimensional inspections on parts
Used measuring tools (calipers, gauges)
Identified defects and reported quality issues
Followed SOPs and safety procedures
Documented inspection results

  • Conducted quality inspections on products to ensure compliance with standards.
  • Collaborated with production teams to resolve quality issues promptly.
  • Maintained accurate documentation of inspection results and quality metrics.

Sales Representative

Victra (Verizon Authorized Retailer)
Hayward
02.2024 - 03.2024
  • Pitching and selling with integrity at an indirect Verizon kiosk located in Costco on Hesperian Blvd. Customer support 24/7. Studying current promotions to ensure the customer can get the best value for their needs.
  • Engaged customers by providing product knowledge and service support.
  • Collaborated with team members to achieve sales targets and enhance customer experience.
  • Managed inventory levels to ensure product availability for customers.

Transportation/Food Delivery

Uber
Bay Area
12.2021 - 02.2023
  • Transported people and food to their destinations while practicing safe driving throughout the Bay Area.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Transportation/Food Delivery

Instacart
Bay Area
12.2021 - 02.2023
  • Delivered groceries to patrons' doorstep or business, ensuring timely service and safe driving throughout the bay area.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Receptionist

Law Office of Hedi Framm Anton
SF
03.2020 - 12.2021
  • Sorted and organized case files, greeted incoming guests, and scheduled court dates and appointments online.
  • Managed front desk operations and greeted clients warmly.
  • Scheduled appointments and maintained the attorney’s calendar efficiently.
  • Answered phone calls and directed inquiries to appropriate staff members.

Education

High School Diploma -

Las Lomas High School
Walnut Creek, CA

Biotechnology

City College of San Francisco

Introduction to IT

Southern Careers Institute

Introduction to Engineering

Chabot College
Hayward, CA

Some College (No Degree) - Sound Engineer/Music Production

Los Angeles Film School
04-2026

Skills

  • Excellent communication and interpersonal skills
  • Strong sales and negotiation abilities
  • Passion for health and wellness
  • Customer service-oriented
  • Ability to work effectively both independently and on a team
  • Customer relationship management
  • Conflict resolution
  • Transaction processing

References

  • Enrique Mayers, Manager, Verizon, (760) 627-2702, enrique.mayers@verizonwireless.com
  • Rogelio Servin, Manager, T-Mobile, (209) 395-6270, rogelio.servin@T-mobile.com
  • Perry Thurman, Manager, Victra, (626) 394-7984, perry.thurman@victra.com
  • Victor Jigalin, Manager, Flying Squirrel Delivery, (415) 306-6224, victor@flyingsquirreldelivery.com
  • Hedi Framm Anton, Immigration Lawyer, Immigration office, (415) 601-2405, hedi@hediframmanton.com
  • Carlos Anton, Owner, La Furia Chalaca, (510) 457-6645, carlosanton@comcast.net

Languages

  • Spanish
  • English
  • Spanish

Description

Dedicated and results-driven professional with over 8 years of experience in customer service and support roles. Proven track record of delivering exceptional customer experience through effective communication, problem-solving, and a customer-first mindset. Highly skilled in leveraging technology to enhance service delivery, streamline processes, and resolve customer issues efficiently.

Timeline

Sales Representative

Verizon
09.2024 - Current

Sales Representative

T-Mobile
05.2024 - 09.2024

Sales Representative

Victra (Verizon Authorized Retailer)
02.2024 - 03.2024

Quality Technician

Kelly Services
02.2022 - 08.2024

Transportation/Food Delivery

Uber
12.2021 - 02.2023

Transportation/Food Delivery

Instacart
12.2021 - 02.2023

Receptionist

Law Office of Hedi Framm Anton
03.2020 - 12.2021

Manager

La Furia Chalaca Restaurant
06.2016 - Current

High School Diploma -

Las Lomas High School

Biotechnology

City College of San Francisco

Introduction to IT

Southern Careers Institute

Introduction to Engineering

Chabot College

Some College (No Degree) - Sound Engineer/Music Production

Los Angeles Film School
Alberto Anton Farris