Alberto Aripez
Lake Havasu City,Arizona
Summary
Dynamic and dedicated professional with a strong work ethic and safety awareness, honed through extensive experience at Food City. Proven ability in stock replenishment and merchandise display, consistently achieving operational excellence while fostering a collaborative team environment. Skilled in pallet jack operation and committed to maintaining high standards of inventory management.
Overview
20
20
years of professional experience
Work History
Night Crew Member
Food City
06.2024 - Current
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Night Crew Lead
Food City
08.2018 - 06.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Kept shelves full and faced and built attractive floor, aisle and frontend displays.
- Stocked and merchandised products to meet sales and merchandising standards.
- Directed night crew personnel to meet department's service level and merchandising goals and objectives.
- Communicated issues to store director and merchandising manager.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Trained and mentored new and existing staff to achieve best practices.
- Managed [Number] employees in delivering smooth, productive night shift operations.
Assistant Night Crew Chief
Food City
09.2016 - 08.2018
- Kept shelves full and faced and built attractive floor, aisle and frontend displays.
- Stocked and merchandised products to meet sales and merchandising standards.
- Directed night crew personnel to meet department's service level and merchandising goals and objectives.
- Communicated issues to store director and merchandising manager.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Trained and mentored new and existing staff to achieve best practices.
- Assessed and adjusted staffing levels to meet operational demands.
Night Crew Member
Food City
08.2014 - 09.2016
- Used in-store system to locate inventory and place special orders for customers.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Sales Associate
Food City
04.2010 - 08.2014
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Received new stock and input values into computer system.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Courtesy Clerk
Food City
06.2006 - 04.2010
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
05-2008
Skills
- Strong work ethic
- Safety awareness
- Punctuality
- Cardboard compacting
- Load sorting
- Stock replenishment
- Shipment unloading
- Pallet jack operation
- Merchandise display
- Stock rotation
- Unloading trucks
- Manual dexterity
- Display organization
- Deadline adherence
- Forklift operation
- Heavy lifting
- Stocking products
- Unloading merchandise
- Hand truck operation
- Equipment monitoring
- Freight handling
- Barcode scanning
- Product rotation
- Equipment operation
- Stockroom maintenance
Timeline
Night Crew Member - Food City
06.2024 - Current
Night Crew Lead - Food City
08.2018 - 06.2024
Assistant Night Crew Chief - Food City
09.2016 - 08.2018
Night Crew Member - Food City
08.2014 - 09.2016
Sales Associate - Food City
04.2010 - 08.2014
Courtesy Clerk - Food City
06.2006 - 04.2010
Lake Havasu High School - High School Diploma,