Alberto Chavez

• Operate skid steer for piles crew and warehouse moving material
• Ground man for pile crew

• Processed rental transactions efficiently using company software systems.
• Maintained accurate vehicle inventory records to ensure availability for customers.
• Trained new team members on operational procedures and customer interaction techniques.
• Maintained clean vehicles and maintained all services needed were up to date.

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Coordinated scheduling for service appointments, optimizing technician availability and customer convenience.
• Assisted customers with inquiries, providing accurate information about vehicle inventory and services offered.

• Managed high-volume inbound calls, providing exceptional customer service and issue resolution.
• Assisted in training new staff on call protocols and system navigation, fostering a supportive learning environment.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Sales associate

Customer service and furniture sales