I am a highly motivated professional, bilingual in English and Spanish, personable business individual with excellent communication and customer service skills. Diplomatic and tactful with professionals and non-professionals at all levels. Proven expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvement. Proficient leader directing highly skilled loan management teams to support achievement of overall corporate goals and objectives. Flexible and versatile to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline -driven environments. Team-building skills, relevant competencies, project management, report preparation.written correspondence, general office skills, computer savvy, technology integration, employee training and Financial Analysis.