Alberto Cruz
Chicago,IL
Summary
Passionate about supporting and providing resources for youth individuals in goal settings. Motivated professional; offering restorative justice methods to encourage educational success. Proactive leader with strengths in team collaboration and program development skills. Supportive coordinator in community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Fluent in English and Spanish, offering solid comprehension of cultural diversity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness Gym
10.2021 - Current
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving issues in productivity.
- Handled problematic customers to assist and maintain excellent customer service.
Backroom Coordinator
Victoria Secret
2019 - 2020
- Completed inventory audits as scheduled and assisted with addressing discrepancies.
- Planned workflow and assigned duties to maintain performance and accommodate fluctuating workloads.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Sales Associate
General Nutrition Center, GNC
2018 - 2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new team members in cash register operation, stock procedures and customer services.
- Promoted professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Justice Studies, Minor in Criminology
Northeastern Illinois University
Chicago, ILDePaul University
Chicago, ILSkills
- Positive Role Model and Mentor
- Public Speaking
- Group Instruction
- Positive Reinforcement
- Administrative leadership
- Conflict resolution
- Deadline-driven
- Relationship building expert
- Learning Strategies
- Critical Thinking
Certification
- Licensed in Substitute Teaching
- Department of Children and Family Servies, Build
Timeline
Assistant General Manager
Planet Fitness Gym
10.2021 - Current
Backroom Coordinator
Victoria Secret
2019 - 2020
Sales Associate
General Nutrition Center, GNC
2018 - 2020
Bachelor of Arts - Justice Studies, Minor in Criminology
Northeastern Illinois University
DePaul University