Alberto De Los Santos
Harrisburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Machine Operator & Flavor Tank Operator
Hershey Creamery Company
Harrisburg, PA
02.2019 - Current
- Set up, operated and maintained machines to produce parts or products meeting quality standards.
- Provided feedback on employee performance based on observed results during training sessions.
- Operated forklifts to transport materials within the facility.
- Maintained inventory records and updated stock lists on a regular basis.
- Assisted in developing new recipes for products as needed.
- Ensured that all ingredients used in the mixes complied with health and safety regulations.
- Loaded raw materials into mixers as required by production orders.
Catering Staff Member
What If Hershey
Hershey, PA
05.2016 - Current
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Prepared food for events, following recipes and instructions from the catering manager.
- Set up banquet tables and chairs in accordance with event specifications.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Maintained cleanliness of buffet area before, during, and after each meal service period.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
- Controlled inventory of supplies used during events such as linens, china plates, bowls, glasses, utensils, making sure none went missing or unaccounted for at end of night.
- Inspected equipment onsite prior to use in order to prevent any malfunctions while serving guests.
- Assisted with loading, unloading delivery trucks before, after events as needed.
- Organized leftover food into containers for safe disposal per health department regulations.
- Delivered meals to off-site locations according to schedule provided by catering manager.
Customer Service Representative
PHEAA
Harrisburg, PA
02.2017 - 12.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized filing systems, maintained records, and updated databases.
- Assisted students in filling out financial aid applications and verifying accuracy of information.
- Provided guidance to students regarding the various types of financial aid available and eligibility criteria.
- Calculated estimated cost of attendance for students based on their individual circumstances.
- Resolved student inquiries related to their financial aid status or application process.
- Collaborated with internal departments such as Student Accounts and Admissions to ensure accuracy in awarding funds and meeting deadlines.
- Responded promptly to emails, phone calls, and other inquiries from current and prospective students seeking assistance with the financial aid process.
Sales Agent/Customer Service Representative
Enterprise Rent-A-Car
Middletown, PA
05.2012 - 12.2016
- Greeted customers, answered their questions and provided information about car rental services.
- Processed customer reservations and payments.
- Inspected vehicles for damage prior to rental and upon return.
- Explained the terms of rental agreements to customers.
- Provided directions and assistance with loading luggage into cars.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Upsold additional services such as insurance coverage or fuel plans.
- Trained new employees on operational procedures related to car rentals.
Education
Some College (No Degree) - Business Management
Penn State University
Middletown, PASkills
- Equipment Operation
- Employee Mentoring
- Good Communication
- Teamwork and Collaboration
- Computer Skills
- Customer Assistance
- Reservation Management
- Problem-solving abilities
- Customer Transactions
Timeline
Senior Machine Operator & Flavor Tank Operator
Hershey Creamery Company
02.2019 - Current
Customer Service Representative
PHEAA
02.2017 - 12.2017
Catering Staff Member
What If Hershey
05.2016 - Current
Sales Agent/Customer Service Representative
Enterprise Rent-A-Car
05.2012 - 12.2016
Some College (No Degree) - Business Management
Penn State University