Alberto Duarte
San Tan Valley,AZ
Summary
I am really eager to learn and to grow to become the best version that I can be, also to help others become their best. Was a top producer in the last sales job and learned how to overcome objections, qualify leads, and negotiate. With the right mentorship and training I will skyrocket in sales/ customer service and become a high producer !
Overview
2
2
years of professional experience
Work History
Solstice Stone
Customer Service
3110 N Greenfield Rd
08.2023 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trubuyers
Sales Representative
Phoenix, AZ
02.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
Bluegreen
Sales
Mesa, AZ
07.2021 - 12.2021
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Skyline High School
Mesa, AZ05.2020
Skills
- Customer Service
- Sales Closing
- Relationship Building
- Problem-Solving
- Public Speaking
- Thought Leadership
- Teamwork and Collaboration
- Mentorship
Timeline
Solstice Stone
Customer Service
08.2023 - 11.2023
Trubuyers
Sales Representative
02.2022 - 06.2023
Bluegreen
Sales
07.2021 - 12.2021
High School Diploma -
Skyline High School