Alberto Duran
New York
Summary
Dedicated and detail-oriented administrative and client-services professional with extensive experience supporting high-volume social services, government agencies, and healthcare organizations. Skilled in client intake, data entry, case support, document management, and maintaining organized, customer-focused environments. Bilingual (English/Spanish) with strong communication skills and a proven ability to manage multiple priorities in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Technical Business Analyst
Cogent InfoTech
New York
07.2023 - 06.2025
- In this role, I streamlined daily statistics for incoming clients and supervised the lobby to maintain a welcoming and organized environment.
- I provided information and guidance to asylum seekers and connected them to appropriate resources.
- My responsibilities also included copying, scanning, and filing documents, as well as offering additional support to other departments as needed.
- (MOIA), New York, NY
Shift Supervisor
Lloyd Staffing
New York
06.2023 - 06.2024
- I worked directly with newly arrived asylum seekers, assisting them with essential services and support.
- I completed all administrative documentation, such as incident reports, shift summaries, and work orders.
- I oversaw bed-management procedures for the facility and coordinated client intakes for new arrivals.
- I also enforced the residential code of conduct and ensured compliance with facility policies.
- (DHS), New York, NY
Case Assistant
Catholic Charities
New York
09.2022 - 06.2023
- My responsibilities included supporting asylum seekers with intake procedures, basic needs, and resource navigation.
- I streamlined daily client statistics, assisted with assessing client needs, adjusted care plans, and handled all document processing.
- (MOIA), New York, NY
Independent Medical Exam Coordinator
JEC Disability
Valhalla
11.2021 - 09.2022
- I entered patient data, scheduled appointments, and managed high-volume phone calls.
- I assisted with membership-related issues, resolved complaints, and processed transactions.
- My duties included copying, scanning, filing documents and updating vendor information.
- Valhalla, NY
Office Assistant
Empire Stat Group LLC
New York
07.2017 - 02.2021
- In this position, I entered and updated patient information, scheduled appointments, and handled frequent phone inquiries.
- I assisted with membership issues, resolved concerns, and processed transactions.
- I also managed document handling tasks and supported additional departments during busy periods.
- New York, NY
Doorman
Clinton Housing
New York
03.2015 - 06.2017
- I greeted tenants and visitors at building entrances and exits, announced guests and deliveries, and ensured the security of the property.
- I responded to tenant requests for information and services and performed additional duties as assigned.
- New York, NY
Education
Forensic Psychology
Borough of Manhattan Community College
New York, NYSkills
- Microsoft Word
- Excel
- Data entry
- Document management
- Customer service
- Administrative support
- Appointment scheduling
- Typing
References
Available upon request.
Timeline
Technical Business Analyst
Cogent InfoTech
07.2023 - 06.2025
Shift Supervisor
Lloyd Staffing
06.2023 - 06.2024
Case Assistant
Catholic Charities
09.2022 - 06.2023
Independent Medical Exam Coordinator
JEC Disability
11.2021 - 09.2022
Office Assistant
Empire Stat Group LLC
07.2017 - 02.2021
Doorman
Clinton Housing
03.2015 - 06.2017
Forensic Psychology
Borough of Manhattan Community College