Experienced professional skilled in minimizing risk and achieving successful outcomes. Demonstrated expertise in strategic process management and team leadership. Seeking a challenging role to utilize technical prowess and drive engineering excellence in high property risk environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Specialist; and Producer
State Farm Corporate & State Farm Agency
07.2021 - Current
Performed over 200 field on-site inspections evaluations of damage to residential and commercial properties by professional customer service; addressed concerns regarding inspections
Gathered essential information by working with policyholders, insurance agents and stakeholders; compiled required documentation, logged discoveries, and crafted comprehensive summaries
Managed claim handling inquiries efficiently/timely resolution; delivered early to on-time results
Assessed coverage details to ascertain claim validity; negotiated claim settlements based on policy
Covered additional territories based on quarterly business demands and complied with all local regulations; assisted teams in different regions during travel assignments
Assessed/modified hours for evolving quarterly requirements; performed overtime hours for clients
Generated 100+ leads during producer position through cold call sales and systematic email outreach
Education Instructor
San Antonio Texas Public Area Schools
07.2018 - 04.2021
Designed 40-50 lessons per year with data-driven goals and attached standards; implemented goal-oriented lessons, significantly boosting student growth
Leverage student achievements and challenges with parents every week; enhanced communication system fostered greater parent participation
Tailored multiple math-related instructional materials for diverse student learning styles; developed comprehensive syllabi using google suite (google sheets, google classroom, etc.)
Utilized Microsoft Word for modifications; instructed on-grade level and below-grade level students
Designed curriculum for students across different levels; utilized diverse tools to gauge achievements
Executed 50 installation qualifications (IQs) and operational qualifications (OQs) utilized FDA protocols. Post qualified results, documentation reported all described outcomes; the process of the qualifications and any issues that arose. Over 100s reports during my time in that team collectively.
Developed 19 training modules for CSL's Human Resource group. Utilized Adobe Captivate 9 to develop training modules and to increase health & safety, federal regulations, HR protocols in manufacturing setting.
Designed (AutoCAD) and manufactured control panels for variety of clients : pharmaceutical, food and science, and commercial automaton. Applied quality control by Factory Acceptance Testing (FAT) all control panel components; worked during final year of engineering school.
Education
Master of Arts - Secondary Education, Secondary Mathematics instruction; Algebra I & II, and Geometry.
Relay Graduate School of Education
San Antonio, TX
06.2020
Bachelor of Science - Electrical Engineering
Olivet Nazarene University
Bourbonnais, IL
01.2018
Skills
Project Management
Process Analysis
Robotics Development
Automated Solutions Development
AutoCAD Proficiency
Financial Services
Customer Relationship Management (CRM)
Microsoft Office Suite
Process Improvement
Leadership
Claims analysis
Claims Investigation
Policy Interpretation
Familiarity with Insurance Policies
Efficient Data Management
Certification
Teacher, Primary And Secondary Certification (Texas); Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities; Insurance Agent, Property & Casualty; Adjuster License in Property/Casualty (Florida; Texas)
Insurance Agent/Small Business Owner at State Farm/Doug Bishop Insurance AgencyInsurance Agent/Small Business Owner at State Farm/Doug Bishop Insurance Agency