Alberto Freire

Tier 1 and Tier 2 Help Desk Support/Customer Service - Adaptable Front Desk Manager with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing Tier 1 and 2 software and hardware support. Support customers with training, software and hardware installation, diagnosing symptoms using established processes and procedures. Work in a team setting. Sharing information and others with calls. Including front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Millennium, and QuickBooks to facilitate daily office operations. Bilingual: Fluent in English and Spanish. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.