Alberto Frutos
Argyle,TX
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Completely bilingual in both English and Spanish.
Overview
3
3
years of professional experience
Work History
Concierge Sales Lead
Ralph Lauren
Fort Worth, Texas
04.2022 - Current
- Reviewed customer data to determine potential new markets and target customers.
- Maintained relationships with existing clients by providing product updates and information.
- Provided training sessions for new employees on sales techniques, procedures.
- Generated leads through cold-calling prospective customers.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed cash register operations using POS system and processed sales and returns.
Education
High School Diploma -
Colleyville Heritage High School
Colleyville, TX12-2019
Skills
- Reservation coordinating
- Administrative Support
- Guest Relations
- VIP services
- Team Supervision
- Guest accommodations
- Telephone Etiquette
- Training and mentoring
- Front desk support
Timeline
Concierge Sales Lead
Ralph Lauren
04.2022 - Current
High School Diploma -
Colleyville Heritage High School