Experienced customer service and hospitality professional. Successful in coordinating operations within diverse teams. Skilled in customer service and retention. An effective communicator with 20+yrs in the service industry.
Overview
18
18
years of professional experience
Work History
Bar Manager
Edgewater Grill
04.2022 - 01.2025
Managed bar operations for waterfront restaurant at Seaport Village San Diego. $8M annual sales
Coordinated with management team in planning banquets & special events
Streamlined operations by adjusting inventory
Negotiated with multiple vendors in ordering all related bar supplies
Led training sessions for onboarding staff
Oversaw maintenance tasks, ensuring a clean and safe environment for patrons and staff at all times
Hotel Food & Beverage Manager
The Commerce Casino & Hotel
05.2021 - 08.2021
Coordinated with management team in oversight of f&b service room for 24/7 casino and hotel
Implemented and administered use of menu QR codes and online ordering system
Coordinated with suppliers and vendors in re-establishing indoor operations post-pandemic
Assisted in roll-out of sourcing and inventory management system
Implemented service and operation protocols enhancing scheduling efficiency for 24hr operation
Assistant General Manager
Westside Tavern
11.2016 - 11.2020
Assisted in managing operations of West Los Angeles tavern and event space. $8M annual sales
Controlled purchases and inventory of bar & wine list while negotiating with multiple vendors
Advised and led team of restaurant and catering managers
Coordinated with facility management in maintaining safety and operations
Conducted performance evaluations and reviews
Organized & maintained Aloha POS system operation
Reviewed and processed payroll
Audited and maintained records for daily financials and cash flow
Restaurant Manager
Currant American Brasserie
09.2014 - 11.2016
Directed staff of 40-50 in 120-seat, contemporary downtown brasserie. $2M annual sales
Effectively managed & maintained full bar and wine list of 100+ offerings
Negotiated with multiple vendors in purchasing and controlling cost
Created all menus utilizing Adobe InDesign
Implemented concierge beverage service for Sofia Hotel
Food & Beverage Supervisor
R.A. Rauch & Associates; The Lafayette Hotel
04.2014 - 09.2014
Led and directed team members in 3-meal hotel restaurant and pool
Controlled purchases and inventory for alcohol and bar supplies
Managed guest feedback to implement positive operational changes
Food & Beverage Supervisor/Bartender
The Grand Del Mar
07.2007 - 11.2013
Effectively led and trained f&b team, promoting excellent service in hybrid golf/night club venue and members lounge
Coordinated with suppliers in ordering f&b for golf club
Managed weekly catering events
Consulted with Forbes trainers in formation of service standards