Alberto Fuentes

• Assist business clients in selecting internet, networking, and digital service solutions.

• Use CRM systems to track customer interactions and manage technical service requests.

• Troubleshoot connectivity issues and escalate complex cases to technical teams.

• Provided technical product support for satellite and streaming services.

• Guided customers through troubleshooting steps for hardware and service-related issues.

• Analyzed customer data to offer tailored technology solutions.

• Recognized with the Dish Annual Platinum Award (2019) for outstanding performance.

• Helped customers troubleshoot internet and cable service problems.

• Worked with internal IT teams to resolve escalated service issues.

• Assisted in remote setup of devices and services for new customers.

• Developed and executed sales strategies to generate leads and close deals for Dish Network products and services.
• Collaborated with team members to enhance sales processes and achieve collective targets.
• Achieved the "Dish Annual Platinum" award for outstanding sales performance in 2019.

• Led a team of sales representatives, providing guidance, motivation, and support to achieve sales objectives.
• Conducted market research to identify opportunities and improve competitive positioning.
• Successfully increased customer base and revenue by implementing innovative sales strategies.