Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alberto Gonzalez

Tampa,FL

Summary

.Experienced with customer service and pharmaceutical support. Utilizes effective communication and organizational skills to ensure accurate medication dispensing and patient care. Knowledge of pharmacy operations and inventory management, fostering reliable and efficient service environment.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position within a profitable organization. Ready to help any team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

[PSA] PHARMACY SERVICE ASSOCIATE

Reliant Pharmacy
06.2022 - Current
  • Entered and processed over 100 patients' prescriptions into internal system daily.
  • Provided exceptional customer service, addressing patient concerns and inquiries in a professional manner.
  • Handled phone calls professionally, directing callers to appropriate personnel or assisting with their inquiries.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

[CSR] Customer Service Representative

SMART COMMUNICATIONS
03.2021 - 06.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Access Health CT
06.2016 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Taking over 100 calls per day.

Dispatcher

Garys Auto & Parts
01.2010 - 06.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [20] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.

Education

No Degree - Criminal Justice

Naugatuck Valley Community College
Waterbury, CT

High School Diploma -

Kennedy High School
Waterbury, CT
06-1989

Skills

Able to speak Spanish and English, People person, played sports in high school and college, Volunteered at soup kitchens, clothes drive, and reading books to grammar school students

Languages

Spanish

Timeline

[PSA] PHARMACY SERVICE ASSOCIATE

Reliant Pharmacy
06.2022 - Current

[CSR] Customer Service Representative

SMART COMMUNICATIONS
03.2021 - 06.2022

Customer Service Representative

Access Health CT
06.2016 - 02.2021

Dispatcher

Garys Auto & Parts
01.2010 - 06.2016

No Degree - Criminal Justice

Naugatuck Valley Community College

High School Diploma -

Kennedy High School
Alberto Gonzalez