Alberto Hernandez
El Paso,TX
Summary
Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Nissan Of Midland
10.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Consultant
All American Dodge of Midland
03.2024 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Sales Consultant
All American Chevrolet Of Midland
11.2023 - 03.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Used Car Buyer
Viva Auto
09.2023 - 10.2023
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Sales Associate
AutoZone
07.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Laborer
Peraton
12.2022 - 01.2023
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Organized materials, tools and equipment to supply team members.
- Observed site safety rules to maximize protections for team members and equipment.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Collected measurements and marked locations as part of project preparations.
- Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.
Sales Associate
Dollar General
09.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Stocker
Frontier Travel Center
03.2022 - 06.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Baker
Don Jose Panaderia
12.2019 - 02.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
Education
Presidio High School
Presidio, TX05.2022
Skills
- Verbal and Written Communication
- Sales Trends
- Sales Generation
- Cash Handling
- Customer Service
- Time Management
- HVAC Systems
- Helping Drivers
- Project Estimation and Bidding
- Item Transport
- Heavy Lifting
- Safety Awareness
Timeline
Sales Consultant
Nissan Of Midland
10.2024 - Current
Sales Consultant
All American Dodge of Midland
03.2024 - 10.2024
Sales Consultant
All American Chevrolet Of Midland
11.2023 - 03.2024
Used Car Buyer
Viva Auto
09.2023 - 10.2023
Sales Associate
AutoZone
07.2023 - 09.2023
Laborer
Peraton
12.2022 - 01.2023
Sales Associate
Dollar General
09.2022 - 09.2022
Stocker
Frontier Travel Center
03.2022 - 06.2022
Baker
Don Jose Panaderia
12.2019 - 02.2022
Presidio High School
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