Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alberto Hernandez

San Lorenzo,CA

Summary

Dynamic professional with extensive experience at Walmart and Amazon, excelling in retail customer service and safety compliance. Adept at cash register operation and effective communication, consistently resolving customer issues and enhancing store efficiency. Proven ability to manage time effectively, contributing to a 20% increase in checkout speed. Skilled in fostering teamwork and maintaining a clean, organized environment.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
San Leandro, CA
05.2022 - 09.2023
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
  • Maintained the cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.

Fulfillment Associate

Amazon
San Leandro, CA
06.2018 - 07.2019
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas.
  • Loaded items onto pallets or into containers for shipment.
  • Labeled cartons correctly before shipping outbound packages.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Followed safety protocols while operating material handling equipment, including pallet jacks and hand trucks.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Filled orders according to defined standards using the standard picking system.
  • Scanned and labeled packages, ensuring accurate tracking and delivery information.
  • Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Maintained cleanliness and organization of warehouse space to ensure safety and efficiency.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Packed merchandise for delivery and moved items to delivery area.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Education

High School Diploma -

Royal Sunset
Hayward, CA
04-2014

Skills

  • Cash register operation
  • Price checking
  • Customer checkout
  • Retail customer service
  • Safety compliance
  • Effective communication
  • Problem solving
  • Time management skills

Affiliations

I enjoy going on hikes, reading books, and traveling in my free time. Received employee recognition for outstanding work performance during my work period at Walmart. Achieve a certificate in medical practices, such as vital signs, during high school.

Timeline

Cashier

Walmart
05.2022 - 09.2023

Fulfillment Associate

Amazon
06.2018 - 07.2019

High School Diploma -

Royal Sunset

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