Alberto Herrera

In my role, I processed chargeback and dispute resolution inquiries, ensuring compliance with Visa/MasterCard, federal, and state regulations. I reviewed electronic documentation to accurately code transactions as fraud or non-fraud disputes within the Velera processing platforms. By communicating with members and credit unions, I provided case status updates and requested additional information. My analytical skills helped identify fraud and non-fraud disputes, mitigating financial losses by reviewing merchant responses and recovering funds. Additionally, I handled non-posted items, retrieval projects, and authorization chargebacks, monitored workflow, and made recommendations to management based on volume and trends. I also provided backup support to documentation services and the Relationship Team to meet departmental SLAs.