Alberto Ibarra Solano
3057 21st St San Francisco,CA
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing protocol on COVID-19 guidelines for the safety of customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
bartender , server events
asian art museum
02.2024 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area during service hours.
- Assisted in training new staff on cocktail preparation and customer service techniques.
Server
Franciscan Crab Restaurant
San Francisco, CA
03.2010 - Current
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Delivery Driver
Amazon
San Francisco, CA
04.2020 - 03.2024
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered packages efficiently to residential and commercial locations.
Server
CIOPPINO'S
San Francisco, CA
05.2018 - 10.2019
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Server
Fattoria E Mare
San Francisco, CA
03.2015 - 05.2018
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
City College Of San Francisco
San Francisco, CA06.2010
Skills
- High-Volume Dining
- Conflict and Dispute Resolution
- Dining Customer Service
- Menu Memorization
- In-Depth Food and Wine Knowledge
- Safe Food Handling
- Relationship Management
- Active Learning
- Beverage preparation
- Customer engagement
- Problem solving
- POS operation
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
servsafe food handler , california RBS,alcohol certificate (tips ,ServSafe alcohol)
References
References available upon request.
Timeline
bartender , server events
asian art museum
02.2024 - Current
Delivery Driver
Amazon
04.2020 - 03.2024
Server
CIOPPINO'S
05.2018 - 10.2019
Server
Fattoria E Mare
03.2015 - 05.2018
Server
Franciscan Crab Restaurant
03.2010 - Current
High School Diploma -
City College Of San Francisco