Alberto Lara
La Habra,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Service Consultant
Newport Beach Lexus
08.2006 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Created and maintained detailed records of work performed or recommended.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Consistently met or exceeded monthly sales goals.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Service Drive Manager
Lexus Of Cerritos
11.2003 - 07.2006
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
Skills
- Documentation and Reporting
- Technical Support
- Service Estimates
- Customer Service
- Excellent Communication
- Multitasking and Organization
Timeline
Service Consultant
Newport Beach Lexus
08.2006 - Current
Service Drive Manager
Lexus Of Cerritos
11.2003 - 07.2006
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