Alberto Lopez
Philadelphia,PA
Summary
I'm a well oriented, hardworking, responsible person that is always ready to learn and contribute to team success. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Hospitality Professional /Forklift Operator
The Restaurant Store
Pennsauken, NJ
02.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Assisted in the loading and unloading of goods from trucks using forklift.
- Ensured safety procedures were followed when operating forklifts.
Customer Care Agent
Freedom Mortgage Corporation
Marlton, NJ
02.2022 - 02.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Sales Associate
T-Mobile
Philadelphia, PA
01.2019 - 12.2021
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Office Assistant
JNE Multiservices
Philadelphia, PA
12.2016 - 10.2018
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Education
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA05.2020
Skills
- Excellent Communication Skills
- Customer Service
- Sales and Marketing
- Attention to Detail
- Strong Interpersonal Skills
- Reliable and Punctual
- Microsoft Office
- Bilingual
- Forklift Operation
- Warehouse Operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hospitality Professional /Forklift Operator
The Restaurant Store
02.2023 - Current
Customer Care Agent
Freedom Mortgage Corporation
02.2022 - 02.2023
Sales Associate
T-Mobile
01.2019 - 12.2021
Office Assistant
JNE Multiservices
12.2016 - 10.2018
Associate of Arts - Business
Community College of Philadelphia
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