Summary
Overview
Work History
Education
Skills
Timeline
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Alberto Martinez

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. I have 21 years combined experience managing, serving and bartending at Fine Dining to fast casual restaurants.

 I am focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Overview

15
15
years of professional experience

Work History

Server

Samba Brazilian Steakhouse
05.2017 - 08.2020
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assisted co-workers whenever possible.
  • Consistently provided professional, friendly and engaging service.
  • Top-tier, full-service dining background
  • Cash handling expert
  • Bar terminology
  • Up-selling capability’s

Lead server

The Griddle Cafe
09.2009 - 10.2016
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted co-workers whenever possible.
  • Maintained complete knowledge of restaurant menu, including daily specials.

Bartender

Trudys Tex Mex
05.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Education

High School Diploma - undefined

West lake high school
Austin, Tx
1999

Skills

  • ServSafe certification
  • Thrives in fast-paced environment
  • Courteous, professional demeanor
  • Quick problem solver
  • Committed team player
  • Flexible schedule 

Timeline

Bartender

Trudys Tex Mex
05.2021 - Current

Server

Samba Brazilian Steakhouse
05.2017 - 08.2020

Lead server

The Griddle Cafe
09.2009 - 10.2016

High School Diploma - undefined

West lake high school

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Alberto Martinez