Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alberto Medina

Wanaque,NJ

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Premier Advisor

Net-A-Porter
05.2018 - Current
  • Anticipate, identify, and resolve problems that could delay the release or movement of deliveries and sales, ensuring seamless operations and customer satisfaction
  • Organize daily team tasks based on business priorities and Service Level Agreements, optimizing efficiency and productivity
  • Participate in cold and warm calling customers as required by the business to conduct sales, demonstrating excellent communication and negotiation skills
  • Surpass monthly sales targets between $75,000 to $100,000, consistently achieving company bonus incentives and exceeding expectations.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Facilitated communication and collaboration between departments to help business function smoothly.

Program Supervisor

Dial America
08.2017 - 05.2018
  • Supervised a team of forty agents
  • Initiated and led skill building activities to increase each agent’s work performance
  • Oversaw the completion of innovative programs
  • Completed daily reports
  • Reviewed sale calls from agents to assure everyone adhere to company’s phone script and use for future training purposes.
  • Provided ongoing direction and leadership for program operations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.

Sales Manager

Dollar General
04.2017 - 08.2017
  • Counted all registers and bank deposits
  • Stocked and recovered all retail items
  • Changed prices, cleaned store, set up displays, sent out and received inventory from vendors
  • Assisted customers with all purchases, and assured all employees follow procedures during work hours.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.

Admin Assistant/Sales

Qam Yasharahla LLC
10.2016 - 04.2017
  • Interned for the credit building company
  • Actioned daily tasks while assisting the founder and completing B2C sales
  • Used Microsoft excel to create spreadsheets and client scheduling
  • Acquired new clients using cold calling and door to door canvassing techniques
  • Filed paperwork; social media and CRM marketing; updated website; answered all customer inquiries in-person, through email, and telephone.

Education

Certified National Pharmaceutical Representative - Pharmaceutical Sales

National Association of Pharmaceutical Sales Reps
New Jersey
05.2023

Bachelors Business Administration Degree -

SUNY Cobleskill
Cobleskill, NY
05.2017

Associate of Applied Science - Business Marketing

SUNY Rockland Community College
Suffern, NY
05.2015

Skills

  • Skills Summary:
  • Conflict resolution skills
  • Managerial directing
  • Effective communication
  • CRM
  • B2C sales
  • Sales presentations
  • Customer service
  • Client management
  • Salesforce
  • Cold calling & emailing
  • Creative thinking
  • Outlook
  • Scoring & qualifying leads
  • Negotiating & closing deals
  • Social Perceptiveness
  • Compliance Requirements
  • Strategic Planning
  • Microsoft Office

Additional Information

  • Summa Cum Laude/3.8 GPA
  • Dean’s List
  • The National Society of Collegiate Scholars

Timeline

Premier Advisor

Net-A-Porter
05.2018 - Current

Program Supervisor

Dial America
08.2017 - 05.2018

Sales Manager

Dollar General
04.2017 - 08.2017

Admin Assistant/Sales

Qam Yasharahla LLC
10.2016 - 04.2017

Certified National Pharmaceutical Representative - Pharmaceutical Sales

National Association of Pharmaceutical Sales Reps

Bachelors Business Administration Degree -

SUNY Cobleskill

Associate of Applied Science - Business Marketing

SUNY Rockland Community College

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Alberto Medina