ALBERTO MERLAN
Camas,WA
Summary
I am a computer programmer and engineer, and am experienced in helping users correct problems with computer systems, mobile devices, and equipment. While being knowledgeable about usability and security concerns, I am comfortable working alone to successfully investigate and troubleshoot problems. I am a solid team player with an upbeat, positive attitude and have proven my skill in establishing rapport with clients and am highly motivated to maintain customer satisfaction and contribute to company success. While doing engineering projects, I work hard with my team, making effective models, efficient engineering products, and writing proper documentation of all my work. I strive to continue to be articulate, enthusiastic and results-oriented with an ongoing demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
IT Technician
LeTourneau University
02.2023 - Current
- Device Installation
- Customer Service
- Computer Maintenance
- Application Support
- Remote Technical Support
- Microsoft Windows and Office
- Responded to or escalated tickets based on severity and internal policies governing responses
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems
- Provided technical support to users via telephone or remote access
- Provided training sessions for end users on how to use various software programs
- Assisted with the deployment of new applications and updates to existing applications
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals
- Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings
- Answered user inquiries to resolve computer software or hardware operation problems
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Troubleshot system issues related to network connectivity, software installation and configuration, and printing
- Maintained positive working relationship with fellow staff and management
Peer Advisor
LeTourneau University
08.2023 - 05.2024
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Assisted in the creation of an inclusive campus environment through participation in diversity initiatives.
- Assisted in the development and execution of new student orientation programs, ensuring a smooth transition into college life.
- Enhanced peer support by developing and implementing effective advising strategies.
- Connected struggling students with appropriate campus resources such as tutoring services or disability accommodations.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Empowered peers to take charge of their educational journey through goal-setting exercises and action planning sessions.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Contributed to the improvement of college policies by providing feedback based on direct interactions with students facing various challenges.
Education
Bachelor of Science in Computer Science -
LeTourneau University
Bachelor's - Cybersercurity
Letourneau University
Longview, TX05.2027
Skills
- Debugging
- Hardware Installation
- Application Installations
- Technical Support
- Incoming Call Management
- User Support
- Technical Troubleshooting
- Project Management
- Project Planning
- Engineering Documentation
- System Troubleshooting
- Electrical Systems
Accomplishments
- Collaborated with team of Computer programmers in the development of a cyber algorithm.
- Achieved the goal by completing coding and debugging with accuracy and efficiency.
Activities
- Skilled violin player
- Skilled viola player
- Skilled piano player
- Student leader at the University
Languages
Spanish
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Peer Advisor
LeTourneau University
08.2023 - 05.2024
IT Technician
LeTourneau University
02.2023 - Current
Bachelor of Science in Computer Science -
LeTourneau University
Bachelor's - Cybersercurity
Letourneau University