Alberto Ortega
Calexico,CA
Summary
Adept at crisis management and technical knowledge, I significantly enhanced team efficiency and safety protocols at Golden Acorn Casino and Taylor Farms. My leadership fostered strong employee relations and streamlined operations, achieving notable improvements in organizational workflows and customer service excellence. Dedicated professional with extensive experience in team management and operational oversight. Consistently delivers high-quality results through effective collaboration and adaptability to changing needs. Known for strong organizational skills and commitment to fostering productive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Relief Supervisor
Golden Acorn Casino
01.2021 - Current
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Maintained accurate records of employee hours worked, ensuring payroll accuracy and timely submission.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided excellent customer service during high-pressure situations, maintaining professionalism and empathy at all times.
- Coordinated training initiatives for new hires or current employees seeking additional skills development.
- Streamlined relief operations by organizing schedules and assigning tasks efficiently.
Stower
Taylor Farms
11.2016 - 03.2019
- Safely stacked items to maximize space within acceptable safety limits.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Education
Associate of Arts - Administration of Justice
Imperial Valley College
Imperial, CA07-2016
Skills
- Technical knowledge
- Employee Relations
- Incident Reporting
- Policy Enforcement
- Training and mentoring
- Crisis Management
- Complex Problem-Solving
- Strategic Planning
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Security Relief Supervisor
Golden Acorn Casino
01.2021 - Current
Stower
Taylor Farms
11.2016 - 03.2019
- CPR/AED Certification
Associate of Arts - Administration of Justice
Imperial Valley College
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