Alberto Ortega
West Palm Beach,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at DeLuca’s Chophouse. Proven ability to enhance guest experiences through effective menu recommendations and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and ensuring safe food handling practices in high-volume dining environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Uber driver from 2020 to 2023
Work History
Server
DeLuca’s Chophouse
2024 - Current
- Delivered exceptional customer service to enhance guest experience.
- Assisted in food and beverage preparation to ensure timely service.
- Maintained cleanliness and organization of dining area for optimal efficiency.
- Collaborated with team members to meet high-volume service demands.
- Learned menu items and daily specials to effectively assist patrons.
- Processed customer payments accurately using point-of-sale systems.
- Adapted quickly to changing environments and guest needs during peak hours.
- Supported management with training new staff on service protocols and standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Matteo’s Trattoria &bar
2022 - 2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Renato’s Restaurant
2020 - 2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Improved dining experience by providing prompt, attentive service to guests.
- Streamlined order-taking process to minimize wait times for diners.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Delivered exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of dining area for optimal efficiency.
- Processed customer payments accurately using point-of-sale systems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Entrenous American Bistro
2009 - 2020
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned menu items and daily specials to effectively assist patrons.
- Adapted quickly to changing environments and guest needs during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Amici Restaurant
2004 - 2009
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Processed customer payments accurately using point-of-sale systems.
Education
High School Diploma -
Escuela Técnica # 51
Mexico City 09.1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales expertise
- Supply restocking
- Food safety practices
- Table bussing
- Suggestive selling
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Table setting knowledge
- Ordering procedures
- Menu presentation
- Daily specials memorization
- Wine service
- Dining customer service
- Point-of-sale system
- Menu item recommendation
- POS operation
- Check payment processing
Timeline
Server
DeLuca’s Chophouse
2024 - Current
Server
Matteo’s Trattoria &bar
2022 - 2024
Server
Renato’s Restaurant
2020 - 2021
Server
Entrenous American Bistro
2009 - 2020
Server
Amici Restaurant
2004 - 2009
High School Diploma -
Escuela Técnica # 51