Alberto Otero
San Antonio,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Service and Support
PENFED
11.2021 - Current
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Claims Adjuster
Allcat Claims Service
11.2020 - 11.2021
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Assistant Manager of Sales
Spectrum
08.2013 - 11.2020
- Maintained professional and impeccable environment for employees and customers.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Led clinic staff to achieve financial, operational and customer service goals.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
M.D. - Information Technology
DeVry University
Villa Park, IL12.2023
Skills
- Staff Management
- Staff Training and Development
- Verbal and written communication
- Retail Metrics and Goals
- Retail Store Operations
- Spanish translation
Languages
Spanish
Full Professional
Timeline
Service and Support
PENFED
11.2021 - Current
Claims Adjuster
Allcat Claims Service
11.2020 - 11.2021
Assistant Manager of Sales
Spectrum
08.2013 - 11.2020
M.D. - Information Technology
DeVry University
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