Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ALBERTO PAULINO

Miami,FL

Summary

Dynamic and results-driven financial services professional with over five years of experience in relationship management, consultative sales, and business development. Recognized in the top 1% nationally at American Express for consistently exceeding sales and revenue goals. Proven ability to build and deepen client relationships, drive significant revenue growth, and deliver tailored financial solutions. Bilingual in English and Spanish, with strong leadership, negotiation, and communication skills. Seeking to leverage expertise in financial solutions and client relationship management to deliver measurable impact within the banking industry.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Small Business Sales Consultant

American Express
Sunrise, USA
08.2018 - 04.2024
  • Cultivated and managed relationships with small business clients, delivering customized financial solutions to support growth and operational needs.
  • Ranked in the Top 1% nationally for new account charge volume and overall sales performance.
  • Grew portfolios through prospecting, cold calling, and relationship expansion, consistently exceeding revenue targets by up to 1,000% of goal.
  • Earned multiple recognitions including the Centurion Club Award for exceptional sales results.
  • Mentored and trained new consultants, improving team performance and driving adoption of best practices.

Onboarding Specialist

American Express
Sunrise, USA
04.2018 - 07.2018
  • Activated over 200 small business accounts, generating $2M+ in charge volume within three months.
  • Re-engaged inactive accounts, encouraging card utilization and expansion of expense management solutions.
  • Strengthened client loyalty by building trust and rapport, leading to long-term relationship development.

Freight Associate

Home Depot
Miami, USA
03.2017 - 01.2018
  • Supported logistics and operations through efficient merchandise handling, ensuring compliance with safety protocols.
  • Coordinated with management on scheduling and shipment readiness to streamline store operations.

Sales Associate/ Cashier

Gap Inc
Miami, USA
03.2015 - 10.2016
  • Delivered high-quality customer service while consistently achieving sales goals through upselling and cross-selling.
  • Built customer loyalty by providing a personalized shopping experience.

Education

Associates Degree - Business Administration

Miami-Dade College
Miami, Florida

Skills

  • Relationship Management & Client Retention
  • Financial Solutions & Revenue Growth
  • Consultative & Solution-Based Selling
  • Leadership & Team Mentorship
  • Negotiation & Influencing Skills
  • Pipeline Development & Prospecting
  • Salesforce CRM & Microsoft Office Suite
  • Bilingual: English & Spanish

Certification

  • Real Estate Sales Associate

References

References available upon request.

Timeline

Small Business Sales Consultant

American Express
08.2018 - 04.2024

Onboarding Specialist

American Express
04.2018 - 07.2018

Freight Associate

Home Depot
03.2017 - 01.2018

Sales Associate/ Cashier

Gap Inc
03.2015 - 10.2016

Associates Degree - Business Administration

Miami-Dade College

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