Alberto Perez
Ocoee,Florida
Summary
Dynamic professional with a proven track record in customer service and inventory management, notably at Walt Disney World. Fluent in Spanish, adept at fostering client relationships and streamlining operations. Excelled in roles requiring the coordination of transportation and customer support, enhancing team productivity and customer satisfaction. Skilled in managing staff and leveraging a CDL Class B license for operational efficiency.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Transportation
Walt Disney World
Orlando, FL
04.2023 - Current
- Answering Guest questions and following safety standards
- Maintaining equipment and operating standards
- Customer service ensuring guests and other staff have what they need to go through their day
- Greeting guests, announcing destinations, assisting with boarding, managing traffic flow, and knowledge of all resort routes and locations
Owner Operator
CNA Delivery
Miami, FL
11.2004 - 03.2023
- Organizing routes for deliveries and pickup for repairs
- Customer relations and communicate assistants and resolutions with clients that filed complaints
- Answering phones and scheduling pickups and deliveries
- Inspected truck for defects and safe operating condition before, during and after trips.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Owner
Marias Furniture
Hialeah, FL
04.1999 - 06.2004
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw the maintenance of all equipment used in the store's operations.
- Ensured compliance with state and local laws regarding business operations.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Hired and trained new department managers to increase team oversight and productivity.
- Negotiated deliverables and costs with vendors.
Manager, Sales and Customer Support
Furniture Discounters
Fort Lauderdale, FL
09.1994 - 02.1999
- Managing Transportation reports, pick up and delivering products
- Maintaining accurate logs for transportation of goods for state and local regulations
- Communication with distributors and maintain routes
- Making on time deliveries and prioritizing vehicle upkeep to maximize profitability
- Implemented processes for tracking customer queries, complaints, issues and resolutions.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
Manager
Maria’s Grocery Store
Newark, NJ
03.1985 - 08.1994
- Supervise and training of staff
- Ensuring safety standards are maintained and scheduling of shifts
- Filling in as Cashier and Clerk during rush hours
- Closing out and Opening of store
- Maintaining inventory reports and communicating with suppliers
- Ordering and stocking shelves
- Product management and customer complaints
Education
M.D. - Dentist
Essex County College
Newark, NJSkills
- Bilingual - Spanish
- Customer Service
- Tracking Orders & Supplies
- Customer Relations
- CDL Class B W/ Air Brakes
- Security License Class D & G
- Concealed Carry License
- Cashier
- Managing Inventory
- Training Staff
Certification
- ICS-100
- IS-546
- IS-700
- IS-800
References
Available upon request
Timeline
Transportation
Walt Disney World
04.2023 - Current
Owner Operator
CNA Delivery
11.2004 - 03.2023
Store Owner
Marias Furniture
04.1999 - 06.2004
Manager, Sales and Customer Support
Furniture Discounters
09.1994 - 02.1999
Manager
Maria’s Grocery Store
03.1985 - 08.1994
M.D. - Dentist
Essex County College
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