Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alberto Perez

Wesley Chapel,Florida

Summary

Dynamic System Engineer with a proven track record in a fast-paced environment. Excelling in troubleshooting, system engineering, and providing top-notch technical support. Leveraged expertise in virtualization technologies and project management to enhance IT infrastructure, achieving significant improvements in system performance and reliability. Known for exceptional problem-solving abilities and effective collaboration with cross-functional teams to drive success and innovation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Lead

Biller Genie
09.2024 - 06.2025
  • Developed and executed strategic plans to align IT initiatives with business objectives, resulting in increased operational efficiency
  • Established IT policies, procedures, and standards to ensure compliance with industry regulations and best practices
  • Evaluated emerging technologies for potential integration into existing systems, driving continuous improvement efforts
  • Provided leadership in disaster recovery planning and execution to minimize downtime during critical incidents
  • Managed IT for a team of 50+ employees

Technical System Engineer

PREEMO/THRIVE
05.2017 - 09.2024
  • Developed efficient and effective system controllers.
  • Established and documented standards to comply with operational and quality requirements.
  • Consistently managed 30+ calls per day, with 10+ closed tickets per day as well
  • Configured server systems for multiple enterprise customers.
  • Maintained existing hardware and software with scheduled updates and patches.
  • Used manual and automated tools to analyze and predict system performance under different operating conditions.
  • Created user accounts in Active Directory for new users based on employee roles.
  • Migrated data from legacy systems onto newer platforms using scripting tools like Powershell or Bash Shell Scripts.
  • Designed and maintained system documentation for infrastructure technology installation, configuration and troubleshooting.
  • Evaluated existing systems to determine effectiveness and suggested changes to meet organizational requirements.
  • Collaborated with engineers and software developers to select appropriate design solutions and ensured compatibility of system components.
  • Evaluated current systems and identified areas for improvement in terms of performance, scalability and reliability.
  • Configured network devices including routers, switches, firewalls.
  • Diagnosed and troubleshot hardware and software issues on servers.
  • Advised clients on security and risk mitigation for current technical setups.
  • Selected hardware and software components required to meet user needs.
  • Provided technical support to end-users across multiple locations using remote access tools like RDP, TeamViewer.
  • Performed maintenance tasks such as patching and upgrades of the OS, applications and firmware for various hardware components.
  • Monitored and maintained system performance for remote users.
  • Trained users in system operation and basic maintenance.
  • Implemented server virtualization technologies such as Hyper-V, VMware ESXi, Citrix XenServer.
  • Communicated project information through presentations, technical reports, and white papers.
  • Performed general maintenance and repair.
  • Worked with coworkers to complete tasks.
  • Met deadlines while maintaining high-quality deliverables.
  • Sought continuing education opportunities to stay current with industry trends.
  • Provided efficient and courteous service to customers at all times.

Helpdesk Support

GROVE NETWORKS
02.2014 - 04.2017
  • Provided support during peak business hours when necessary which included working extended shifts or weekends.
  • Provided technical support for mobile devices and applications, including troubleshooting and resolving issues.
  • Maintained a knowledge base of common technical issues encountered by users.
  • Developed scripts to automate routine tasks associated with helpdesk support.
  • Developed training materials and procedures, and train users in proper use of hardware and software.
  • Provided technical support to end-users via telephone, email and remote access tools.
  • Assisted in the setup of virtualized environments using Hyper-V or VMware products.
  • Supported after-hours critical incidents by working with teams to drive resolution.
  • Diagnosed hardware problems with PCs, laptops and printers.
  • Provided support for mobile devices such as iPhones and Android phones.
  • Trained staff members on the use of various computer applications.

Education

Bachelor of Arts (B.A.) - Communication

Florida International University
Miami, FL

Skills

  • System Engineering
  • Hardware and software
  • Switches and routers
  • Network Firewalls
  • DHCP
  • PowerShell
  • Azure
  • Operating Systems
  • Virtualization
  • LAN/WAN
  • Disaster Recovery
  • Server Management
  • Active Directory
  • IT Infrastructure
  • Hardware Configuration
  • Microsoft Windows Server
  • TCP/IP
  • VoIP
  • Network Administration
  • VMWare
  • Cloud services
  • DNS

Certification

CompTIA A+

Languages

Spanish
Native or Bilingual

Timeline

IT Lead

Biller Genie
09.2024 - 06.2025

Technical System Engineer

PREEMO/THRIVE
05.2017 - 09.2024

Helpdesk Support

GROVE NETWORKS
02.2014 - 04.2017

Bachelor of Arts (B.A.) - Communication

Florida International University

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Alberto Perez