Alberto Ponce
Addison
Summary
Expert in identifying fraud trends with a strong background in consumer banking and risk management systems. Proven ability to deliver exceptional service in high-pressure environments. Skilled in multiple systems.
Overview
10
10
years of professional experience
Work History
Fraud Risk Analyst
J.P Morgan Chase
05.2022 - 04.2025
- Review flagged transactions, identify risks, and compile detailed fraud reports.
- Conduct KYC and KYB reviews to verify business legitimacy and assess risk levels.
- Manage 100-150 calls daily, maintaining accuracy and efficiency in fraud analysis.
- Acquired skills in fraud hotline checks and electronic money movement within a year.
- Utilize systems like Lexis Nexis to analyze financial transactions for fraud indicators.
- Maintained comprehensive reports on fraud investigations, ensuring accuracy and compliance while facilitating timely resolutions for client inquiries.
Customer Service and Collections Agent
Homepoint Financial
01.2021 - 03.2022
- Maintained accurate records of customer interactions, inquiries, and comments.
- Resolved customer service and billing requests efficiently.
- Updated customer accounts to ensure accurate recordkeeping.
- Contacted customers to address inquiries and notify them of balance owed.
- Expedited corrections or adjustments, ensuring follow-up for resolution.
- Provided mortgage account information while processing payments and discussing home loan options.
- Managed delinquent accounts to optimize recovery rates and reduce outstanding balances.
Part Time Doorman/Bellman
Omni Hotels
11.2018 - 09.2021
- Greet arriving and departing Guest helping guest with luggage courtesy vehicle assistance
- Concierge assistance
Customer Service Representative
NTT DATA Services
03.2018 - 11.2020
- Served as primary contact for providers and members regarding claims, benefits, and enrollment eligibility questions.
- Collaborated with multiple departments to deliver exceptional service across various health care areas.
- Reviewed and explained insurance plans to ensure understanding of coverage options.
- Navigated multiple systems, including virtual private network, to access relevant information.
Valet Manager
Hilton (the highland hotel)
03.2015 - 02.2018
- Greeted arriving and departing guests while ensuring efficient parking of vehicles.
- Assisted guests with luggage, offering directions to enhance navigation.
- Provided transportation options to various restaurants for guest convenience.
- Leading and Managing the valet staff.
Education
Bachelor of Science - Cybersecurity (online)
Southern New Hampshire University
Hooksett, NH05.2026
Associate of Arts - Audio Engineering
Art Institute of Austin
Austin, TX06.2014
High School Diploma - undefined
Wakeland High School
Frisco, TX06.2011
Skills
- KYC/KYB Analyst
- Microsoft Office
Languages
English (Expert)
Spanish (Expert)
Timeline
Fraud Risk Analyst
J.P Morgan Chase
05.2022 - 04.2025
Customer Service and Collections Agent
Homepoint Financial
01.2021 - 03.2022
Part Time Doorman/Bellman
Omni Hotels
11.2018 - 09.2021
Customer Service Representative
NTT DATA Services
03.2018 - 11.2020
Valet Manager
Hilton (the highland hotel)
03.2015 - 02.2018
Associate of Arts - Audio Engineering
Art Institute of Austin
High School Diploma - undefined
Wakeland High School
Bachelor of Science - Cybersecurity (online)
Southern New Hampshire University