Alberto Ramirez
El Paso
Summary
Skilled in planning, overseeing and optimizing security procedures for buildings, assets and personnel. Highly observant and detail-oriented professional.
Professional and prepared security professional with strong emphasis on safety and risk management. Skilled in surveillance, threat assessment, and emergency response. Strong focus on team collaboration and achieving results. Reliable, adaptable, and always ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Sergeant
Ysleta Independent School District
09.2021 - Current
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Reduced incidents of theft and vandalism by conducting regular security audits and identifying potential risks.
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
- Prepared reports outlining daily activities and specific incidents.
- Managed incident reports, contributing to data-driven improvements in overall security operations.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
Technical Support Representative
HGS - Hinduja Global Solutions
01.2016 - 11.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
Education
GED -
El Paso Community College
El Paso, TXSkills
- Workplace safety
- CCTV monitoring
- Physical security
- Incident reporting
- Security protocols
- Report writing
- Security training
- Team leadership
- Skilled in conflict resolution
- Security team management
- Firearms training
- Safety and security procedures
- Threat assessment
- FLUENT IN [LANGUAGE]
- Law enforcement collaboration
- Personnel supervision
Certification
- License To Carry
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Security Sergeant
Ysleta Independent School District
09.2021 - Current
Technical Support Representative
HGS - Hinduja Global Solutions
01.2016 - 11.2019
GED -
El Paso Community College
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