Alberto Rios Orozco
Tustin,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Clerk
Kaiser Permanente
Huntington Beach, CA
12.2020 - Current
- Performed multiple clerical tasks such as coordinating staffing, schedules, MD schedules, employees time cards and staff trainings.
- Supported office clerical functions using word processing and other software, email and office machines.
- Inventoried and ordered materials, supplies and services.
- Researched and prepared reports required by management or governmental agencies.
- Provided support for physicians during their day-to-day operations.
- Coordinated with other departments within the organization to ensure smooth operation.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Front Office Assistant
MemorialCare Medical
Huntington Beach, CA
04.2018 - Current
- Accurately verify patient registration data.
- Verify insurance eligibility prior to patient visit.
- Practice proper cash handling and reconciliation processes in accordance with established policies and guidelines.
Lead Service Representative
Kaiser Permanente
Huntington Beach, CA
09.2014 - 12.2020
- Delivered comprehensive training and mentoring to assigned staff, ensuring the successful execution of lead responsibilities.
- Managed the daily operations of the reception team.
- Implemented changes to improve the overall quality of service provided by the team.
- Collaborated with other departments to resolve complex problems quickly.
- Supervised staff activities related to providing excellent customer experience.
- Resolved escalated customer complaints in a timely manner.
Housekeeping Attendant
Kaiser Permanente
Anaheim, CA
07.2013 - 09.2014
- Executed environmental service duties in various areas of the medical center, while maintaining cleanliness according to general supervision guidelines.
Housekeeping Supervisor
Marriott Vacations Worldwide
Newport Coast, CA
03.2012 - 10.2013
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Established effective communication between team members in order to foster a positive work environment.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Managed projects with oversight from more senior management.
Rooms Controller
Marriott Vacations Worldwide
Newport Coast, CA
06.2009 - 03.2012
- Handled customer complaints professionally in accordance with company policies.
- Assisted in the preparation of daily, weekly, and monthly occupancy reports.
- Conducted daily audits of all front office transactions.
- Managed reservations through various computer systems.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
- Provided excellent customer service by responding to inquiries, complaints, or special requests from guests.
Main Linen Room Attendant
Marriott Vacations Worldwide
Newport Coast, CA
03.2008 - 06.2009
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Recognized outstanding customer service provided by members of the housekeeping team.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
Education
High School Diploma -
Century High School
Santa Ana, CA01-2007
Skills
- Project Management
- Administrative Support
- Confidentiality
- Staff Management
- Process Improvement
- Complex Problem-Solving
- Waste Reduction
- Training and mentoring
Languages
Spanish
Professional
Accomplishments
- Associate Improvement Advisor
- United Base Team member
- Waste reduction project
- Pre-Arrival Project Lead
References
References available upon request.
Timeline
Clerk
Kaiser Permanente
12.2020 - Current
Front Office Assistant
MemorialCare Medical
04.2018 - Current
Lead Service Representative
Kaiser Permanente
09.2014 - 12.2020
Housekeeping Attendant
Kaiser Permanente
07.2013 - 09.2014
Housekeeping Supervisor
Marriott Vacations Worldwide
03.2012 - 10.2013
Rooms Controller
Marriott Vacations Worldwide
06.2009 - 03.2012
Main Linen Room Attendant
Marriott Vacations Worldwide
03.2008 - 06.2009
High School Diploma -
Century High School