Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alberto Rodriguez

New York,NY

Summary

Resourceful Taxi Dispatcher highly productive in fast-paced environments, ensuring efficient task completion. Skilled in route optimization, communication technology, and conflict resolution. Excel in time management, problem-solving, and teamwork to meet customer needs and support driver operations.

Overview

15
15
years of professional experience

Work History

Home Care Provider

Caring Professionals Homecare
New York, NY
09.2022 - Current
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Monitored vital signs such as blood pressure and temperature.
  • Administered medications in accordance with physician instructions.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Managed client's schedule of doctor's appointments, therapies.
  • Provided companionship through conversation and recreational activities.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.

Taxi Dispatcher

American Base No.1
The Bronx, NY
08.2017 - 07.2020
  • Assigned drivers to customers based on their location, destination and availability.
  • Monitored driver locations and assigned appropriate vehicles for each customer request.
  • Resolved customer complaints in a timely manner.
  • Created reports detailing daily activities such as completed trips, cancellations, no-shows and revenue generated from fares.
  • Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
  • Kept track of taxi availability and estimated times of arrival at pickup locations.
  • Processed payments received from customers over the phone or in person.
  • Coordinated with local businesses to provide transportation services when needed.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Worked with routing specialists, route managers and service department to optimize routes.

Taxi Dispatch Supervisor

New Easy Way Radio Dispatch
New York, NY
05.2009 - 03.2016
  • Supervised daily taxi dispatch operations, including assigning drivers and responding to customer inquiries.
  • Investigated customer complaints regarding taxi services and provided resolution.
  • Analyzed data from GPS systems to ensure on-time arrival of vehicles at assigned destinations.
  • Developed strategies for efficient route planning and scheduling of drivers.
  • Trained new dispatchers in the use of computer software programs related to their job duties.
  • Prepared reports summarizing weekly operations and submitted them to management.
  • Resolved conflicts among drivers by providing guidance and support when needed.
  • Assessed incoming calls from customers requesting a ride or other information about the company's services.

Education

GED -

Dewitt Clinton High School
Bronx, NY
02-2004

Skills

  • Case management experience
  • Progress Documentation
  • Client documentation
  • Care Plan Management
  • Care Plan Adherence
  • Behavioral Management

Languages

English
Professional
Spanish
Professional

Timeline

Home Care Provider

Caring Professionals Homecare
09.2022 - Current

Taxi Dispatcher

American Base No.1
08.2017 - 07.2020

Taxi Dispatch Supervisor

New Easy Way Radio Dispatch
05.2009 - 03.2016

GED -

Dewitt Clinton High School

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Alberto Rodriguez