Alberto Rodriguez
Cape Coral,FL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Mister Car Wash
12.2021 - Current
- Streamlined operational processes by implementing best practices.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Downtowner Car Wash
06.2012 - 12.2021
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
- Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
- Designed effective employee schedules that optimized productivity while minimizing labor costs.
- Evaluated staff performance regularly through individual meetings, setting clear expectations for improvement when needed.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Maintained and repaired car wash equipment to meet operational demand.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Island Coast High
Cape Coral, FLSonys Car Wash College
Police Officer
Public Service Academy
02-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Staff supervision
- Deadline oriented
- Exceptional interpersonal communication
Certification
Certified Trainer
Timeline
General Manager
Mister Car Wash
12.2021 - Current
General Manager
Downtowner Car Wash
06.2012 - 12.2021
High School Diploma -
Island Coast High
Sonys Car Wash College
Police Officer
Public Service Academy