Alberto Rodriguez Jr.

• Responsible for public safety on pole to pole wire down's. Install, disconnect, upgrade, and program AMI and OPT out meters. Install and service, and maintain current transformer's and electrical wiring to the meters for DTE ENERGY commercial, and residential customers.
• Serve as a key liaison between customers and internal teams, ensuring seamless coordination of resources to fulfill customer's needs effectively.

• Responsible for public safety on pole to pole wire down. Install, disconnect, upgrade, and program AMI and OPT out meters.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail by following proper electrical codes for commercial and residential systems.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately, and working with voltages raging from 24 voltage to 480 voltage.

• Assisting customers with various needs. Tap discoes, reconnect, install and service in VOIP, HSD, and Video.
• Collaborated with sales teams to ensure seamless transitions from product purchase to installation services.
• Demonstrated strong attention to detail while completing tasks such as measuring spaces accurately for efficient installation processes.

• Spliced replacement cable to enhance connectivity in subdivisions, and new buildings.

• Maintenance by repairing RF leaks, fiber certifications, and performing node sweeps daily. Resolution of RF and Fiber outages, and service impairments in a timely manner.

Technician installer, and service technician. Monitor the plant through the Network Operations Center. Advanced to Network Monitoring Specialist, and Adcanced Technician Support Supervisor.