Alberto Roig
Miami,Fl
Summary
Overview
31
31
years of professional experience
Work History
ASD CUSTOMER CLERK
Miami Dade Animal Services
02.2020 - Current
- Communicated with customer to understand needs and concerns.
- Developed solutions for customer independently and with manager.
- Identified, monitored and resolved potential problematic customer issues.
- Recommended changes in process and procedures based on customer feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers with product selection, providing knowledgeable recommendations based on their needs.
- Exceeded performance metrics consistently, demonstrating dedication to job responsibilities.
- Streamlined checkout processes for improved customer experience and reduced wait times.
- Utilized extensive product knowledge to address specific customer concerns and provide tailored solutions.
- Provided exceptional service under pressure during peak hours, maintaining composure while managing multiple tasks simultaneously.
- Demonstrated excellent communication skills while addressing both customer concerns and collaborating with colleagues.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Sales Representative
La bella floor
01.2016 - 01.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Exceeded established sales goals and increased client retention by 20%.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $240k to $300k in 30 days.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
- Increased profits by 10% through generating and maintaining relationships with 30 accounts and effectively selling new products.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Set up appointments with potential and current customers to discuss new products and services.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Developed and implemented sales strategies to increase revenue.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
Auto Parts Salesman
Original parts equipment
11.2014 - 12.2015
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Received training and certification from ac delco to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Monitored social media and online sources for industry trends.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Worked with manager to resolve pricing problems, improve operations and provide exceptional customer service.
Store Manager
Auto part international
10.2013 - 10.2014
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue with mitchell.
- Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing customer training and encouraging use of satisfaction and refund skills.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Boosted sales by 30% by effectively cultivating customer rapport and delivering superior customer service.
Store Manager
The Parts House Inc.
03.2006 - 09.2013
- Rotated merchandise and displays to feature new products and promotions.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Completed monthly profit and loss performance reports.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Drove branch sales to achieve 3% ranking among 45 locations company-wide during one year.
- Completed weekly payroll for 12 employees with data and mitchell.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Trained new hires for diverse jobs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Planned budgets and authorized payments and merchandise returns.
- Coached 12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 30%.
- Reconciled daily sales transactions to balance and log day-to-day revenue with data.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Boosted revenue by $50k by developing and deploying strategies to effectively improve operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Boosted sales by 20% by effectively cultivating customer rapport and delivering superior customer service.
- Reviewed and monitored scheduling, purchases and other expenses to maintain $450k quarterly budget.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Kept inventories accurate with daily cycle counts and accurate audits to identify and resolve variances.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Maintained proper product levels and inventory controls for automotive merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained proper product levels and inventory controls for automotive merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates on product knowledge by using sales training tools.
Auto Parts Salesman
Tropical international
01.2005 - 02.2006
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Worked with all customers to understand requirements and provide exceptional customer service.
- Worked with manager to resolve customer problems, improve operations and provide exceptional customer service.
- Received training and certification from ac delco to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Developed team communications and information for all meetings.
Auto Parts Salesman
Cold Air Distributors Warehouse of Florida Inc.
11.2000 - 01.2005
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Received training and certification from ac delco to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Worked with all customers to understand requirements and provide exceptional customer service.
Comercial manager
Pep Boys-Manny Moe & Jack
10.1998 - 09.2000
- Prepared client budgets by reviewing all client billing and managing monthly invoices.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Built strong client relationships and provided high value-adding services, resulting in 10% company market share increase.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Handled all inbound calls per shift to provide callers with product and service information and generate quotes.
- Managed 60 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Trained and coached team of 4 sales professionals focused on servicing customer accounts.
- Analyzed prior delivery processes and uncovered more efficient method.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Met or exceeded sales goals for 60 accounts by bringing in over 15 new accounts and upselling all deals to existing clients.
Flight Attendant
Falcon air Express
02.1998 - 09.1998
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
- Promoted safety, comfort and welfare of passengers .
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Answered passengers’ questions and provided solutions to issues arising during flights.
Assistant Store Manager
Discount Auto Parts Inc.
05.1994 - 01.1998
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached 4 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
- Coached team on effective upselling and cross-selling methods.
- Monitored security and handled incidents calmly.
- Conducted store inventories once per quarter.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue .
Education
Radiology - Radiology
Florida national college
1995
Skills
Timeline
ASD CUSTOMER CLERK
Miami Dade Animal Services
02.2020 - Current
Sales Representative
La bella floor
01.2016 - 01.2019
Auto Parts Salesman
Original parts equipment
11.2014 - 12.2015
Store Manager
Auto part international
10.2013 - 10.2014
Store Manager
The Parts House Inc.
03.2006 - 09.2013
Auto Parts Salesman
Tropical international
01.2005 - 02.2006
Auto Parts Salesman
Cold Air Distributors Warehouse of Florida Inc.
11.2000 - 01.2005
Comercial manager
Pep Boys-Manny Moe & Jack
10.1998 - 09.2000
Flight Attendant
Falcon air Express
02.1998 - 09.1998
Assistant Store Manager
Discount Auto Parts Inc.
05.1994 - 01.1998
Radiology - Radiology
Florida national college
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