Summary
Overview
Work History
Skills
Timeline
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Alberto Rojas

Seaside,CA

Summary

Dynamic Water Restoration Technician with DKI Services, skilled in moisture detection and mold remediation. Enhanced client satisfaction through effective communication and prompt emergency response, consistently exceeding revenue targets. Proven ability to assess water damage and implement structural drying techniques, ensuring safe and efficient restoration processes.

Overview

18
18
years of professional experience

Work History

Water Restoration Technician

DKI Services
04.2016 - 10.2024
  • Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
  • Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
  • Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
  • Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
  • Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
  • Collaborated with insurance adjusters to expedite claims processing for clients affected by water damage incidents.
  • Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
  • Consistently met or exceeded company revenue targets through diligent attention to detail in every phase of the restoration process.
  • Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
  • Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
  • Improved client satisfaction by providing timely and efficient water restoration services.

Banquet Server

Pasadera Country Club
03.2013 - 02.2016
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.

Banquet Server

Monterey Bay Aquarium
06.2010 - 12.2012
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.

Restaurant Waiter

Stokes Adobe
02.2007 - 03.2010
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Skills

  • Moisture detection
  • Structural drying techniques
  • Water damage assessment
  • Carpet cleaning
  • Mold remediation
  • Water extraction techniques
  • Dehumidification methods
  • Sanitization procedures
  • System monitoring
  • Equipment operation
  • Report writing
  • Emergency response
  • Preventive Maintenance

Timeline

Water Restoration Technician

DKI Services
04.2016 - 10.2024

Banquet Server

Pasadera Country Club
03.2013 - 02.2016

Banquet Server

Monterey Bay Aquarium
06.2010 - 12.2012

Restaurant Waiter

Stokes Adobe
02.2007 - 03.2010

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Alberto Rojas