Alberto Saenz
Mercedes,TX
Summary
Dynamic leader with proven adaptability and management skills honed at Deployed Services and various esteemed organizations. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant efficiency improvements. Expert in inventory management and fostering a culture of safety and punctuality. Recognized for driving team performance and operational excellence.
Overview
35
35
years of professional experience
Work History
Porter
Deployed Services
05.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for detainees.
- Maintained snack, water and personal hygiene areas clean and properly filled.
- Assisted Border Patrol with properly putting together detainee files accordingly.
- Drove approved vehicle to pick up and drop off medications for detainees.
- Retrieved detainees personal property upon request from Border Patrol Agents.
- Assisted in food distribution during breakfast, lunch and dinner.
- Stored supplies safely and securely to prevent theft and damage.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Promoted positive work atmosphere through effective communication with team members across various departments within the facility.
- Increased workplace safety by immediately reporting potential hazards.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
Hiring Coordinator/District Trainer/Team Leader
WIS
06.2011 - 12.2023
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Developed strong relationships with external partners such as staffing agencies and professional associations to increase candidate reach.
- Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Contributed to the company''s employer branding efforts by promoting a positive work culture through recruitment materials and social media channels.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Maintained accurate records of all recruitment activities in compliance with federal regulations and company policies.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Identified gaps in skill sets across departments by analyzing workforce data, aiding in strategic workforce planning initiatives.
- Collaborated with district supervisor to better understand job requirements and tailor recruitment efforts accordingly.
- Assisted in the development of training programs for interviewers, ensuring consistent and effective evaluation of candidates.
- Organized and attended career fairs, networking events, and recruiting initiatives to source top talent.
Housekeeping
Perma-Temp
06.2021 - 10.2022
- Performed light housekeeping duties, creating a clean and comfortable environment for detainees.
- Collaborated with management to develop strategies for continuous improvement in housekeeping operations.
- Collaborated with housekeeping staff and Border Patrol to resolve issues swiftly, ensuring minimal disruption for detainees.
- Aided in maintaining a clean and safe working environment through diligent housekeeping practices onsite.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Followed sanitation and good housekeeping practices.
- Streamlined housekeeping operations by effectively delegating tasks to team members, achieving timely completion of duties.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
Sales Associate
Walmart
06.2010 - 04.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
West Direct II
01.2009 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Store Manager
First Cash Pawn
04.2006 - 02.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager/Loan Representative
EZ Pawn
05.2005 - 02.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
Little Caesars Pizza
06.1999 - 04.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Team Leader
Peter Piper's Pizza
08.1995 - 11.1998
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Assistant Manager
Pizza Hut
03.1990 - 07.1995
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Certified Pharmacy Technician - Pharmacy Technician
South Texas Vo Tech
Weslaco, TX03-2005
High School Diploma -
Mercedes High School
Mercedes, TX06-1991
Skills
- Safety awareness
- Worksite safety
- Cleanliness and hygiene
- Ensuring customer satisfaction
- Reliability and punctuality
- Safety Procedures
- Time management abilities
- Inventory Management
- Adaptability
- Management Skills
Languages
Spanish
Professional Working
English
Full Professional
100% e-QIP Ready
e-QIP verified 100% until 2026
Timeline
Porter
Deployed Services
05.2023 - Current
Housekeeping
Perma-Temp
06.2021 - 10.2022
Hiring Coordinator/District Trainer/Team Leader
WIS
06.2011 - 12.2023
Sales Associate
Walmart
06.2010 - 04.2011
Customer Service Representative
West Direct II
01.2009 - 12.2009
Store Manager
First Cash Pawn
04.2006 - 02.2008
Assistant Manager/Loan Representative
EZ Pawn
05.2005 - 02.2006
Store Manager
Little Caesars Pizza
06.1999 - 04.2005
Team Leader
Peter Piper's Pizza
08.1995 - 11.1998
Assistant Manager
Pizza Hut
03.1990 - 07.1995
Certified Pharmacy Technician - Pharmacy Technician
South Texas Vo Tech
High School Diploma -
Mercedes High School