ALBERTO SIMANCAS
Summary
Over 13 years of experience in BPO with a focus on sales, customer service, and logistics. Demonstrated success in building partnerships, retaining key accounts, and enhancing profit channels. Strong leadership abilities in multi-tasking and network expansion, with expertise in pricing model implementation and vendor management. Proven Sales Manager with a history of developing effective sales strategies and identifying profitable business opportunities.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Sales Manager
Mea Pharmacy INC
New York, United States
08.2025 - Current
- Managed sales and distribution of prescription and OTC medicines effectively.
- Oversaw staff performance and product sales operations.
- Positioned medicines for sale on a monthly schedule.
- Established communication with pharmacies and sales centers to drive product availability.
- Contacted pharmacies and other sales centers to expand market reach.
Senior Team Lead
OP360
Barranquilla, Colombia
12.2023 - 07.2025
- Directed team in daily operations, enhancing workflow efficiency.
- Trained new employees on company protocols and operational systems.
- Collaborated with departments to optimize processes and drive sales growth.
- Conducted performance evaluations to identify areas for improvement.
- Facilitated management-team communication to ensure strategic alignment.
- Resolved conflicts and provided support to enhance team dynamics.
- Reviewed operational procedures to discover opportunities for automation.
- Participated in recruitment by interviewing candidates and making hiring decisions.
- Coordinated with other departments to ensure that all project deadlines were met.
SME - Team lead- Senior Team Lead
Sutherland Global Services
11.2018 - 12.2022
- Supervised daily operations of call center team and ensured service standards.
- Trained new staff on systems and customer service best practices.
- Monitored call metrics and provided feedback to improve performance.
- Implemented process improvements to enhance team productivity.
Cross Sale Agent
Sutherland Global Service
08.2016 - 02.2018
- Managed customer inquiries through various communication channels.
- Resolved complex issues using problem-solving techniques and resources.
- Collaborated with team members to enhance service delivery standards.
- Trained new agents on procedures and best practices for efficiency.
Education
HIGH SCHOOL -
COLEGIO AMERICANO DE BARRANQUILLA
BARRRANQUILLABUSSINES -
UAC
BARRANQUILLASkills
- Personnel management
- Sales strategy and forecasting
- Customer engagement and relationship management
- Pipeline and account management
- Team leadership and employee training
- Conflict resolution and effective communication
- Lead generation and business development
- Sales coaching and performance goals
- Data analysis (Tableau)
- Advanced Excel skills
- Problem solving techniques
- Key account management
- Fortune 500 company sales background
Certification
• SIXSIGMA, YELLOW BELT
• SIXSIGMA, GREEN BELT
• SIXSIGMA, GREEN BELT
Languages
Espanish
English
Phone
+57, 3244169399
+1, 5512483128
Timeline
Sales Manager
Mea Pharmacy INC
08.2025 - Current
Senior Team Lead
OP360
12.2023 - 07.2025
SME - Team lead- Senior Team Lead
Sutherland Global Services
11.2018 - 12.2022
Cross Sale Agent
Sutherland Global Service
08.2016 - 02.2018
HIGH SCHOOL -
COLEGIO AMERICANO DE BARRANQUILLA
BUSSINES -
UAC