Alberto Valdez
Phoenix,Arizona
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Service Associate
EOS Fitness
01.2021 - 07.2021
- Responded to customer calls and emails to answer questions about products and services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
Fulfillment Specialist
Chewy Inc
07.2020 - 11.2020
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Streamlined fulfillment processes for increased efficiency using warehouse management software.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Maintained a safe and organized warehouse environment, adhering to safety protocols and guidelines.
Education
Bachelor of Science - Data Science
Arizona State University
Tempe, AZMaster Esthetician License - Skin Care
Avalon School of Cosmetology
Layton, UT05.2016
High School Diploma -
Dale Young Community High School
Brigham City, UT06.2014
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Inventory Control
- Inventory Management
- Positive Attitude
Languages
Spanish
Native or Bilingual
References
Jeanne Demayo; Store Manger for Starbucks Central & Earl Location.
(480)238-2310
Cassidy Moses; My current manager and Manager of Starbucks 7th Ave & Missouri Location.
(623)702-6488
Timeline
Shift Supervisor
Starbucks
03.2021 - Current
Service Associate
EOS Fitness
01.2021 - 07.2021
Fulfillment Specialist
Chewy Inc
07.2020 - 11.2020
Bachelor of Science - Data Science
Arizona State University
Master Esthetician License - Skin Care
Avalon School of Cosmetology
High School Diploma -
Dale Young Community High School