Alberto Vasquez
Coolidge,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
General Manager, Sales/Operational
TitleMax
02.2024 - Current
- Managed all personnel, train new employees
- Conduct interviews during hiring process
- Generated new business marketing strategies and customer service
- Maintaining company standard goals, growth revenue, collections, Monthly P&L, Sales Growth and Profit
Psychiatric Nursing Assistant II
El Paso Psychiatric Center
02.2021 - 11.2023
- Provide health and professional services to patients and families including perform other duties as assigned by the supervisor to ensure efficient operation of the patient care unit.
- Intervene in medical and/or psychiatric emergencies, including but not limited maintain direct and on-going therapeutic interactions with patients to encourage living and social skills to work towards a least restrictive environment.
- Other duties to actively participate and servicing in a supporting role to meet agency obligations for disaster response and/or recovery of continuity of operations.
General Manager, Sales/Operational
TitleMax
09.2014 - 01.2019
- Managed all personnel, and a 60-day General Manager Trainer and train new employees
- Conduct interviews during hiring process
- Generated new business marketing strategies and customer service
- Maintaining company standard goals, growth revenue, collections, Monthly P&L, #1 Sales Growth and Profit
General Manager, Sales/Operational
Flexi Compras
06.2011 - 03.2014
- Oversaw all personnel, managing, and training of employees
- Conduct interviews and hiring of personnel
- Generated new business marketing strategies and new customer growth, Achieved 95% customer service level
- Maintain company standard goals, increased revenue, Monthly P&L
Behavior Support Specialist
University Behavioral Health
02.2010 - 06.2011
- Utilized variety of methods, skills and tools to provide direct behavior support on caseload.
- Improved behavior by implementing individualized support plans and strategies.
- Evaluated the effectiveness of implemented behavioral interventions and adjusted strategies as needed to ensure continued progress towards desired outcomes.
Assistant Collection Manager, Operational
Cash Time Title Loans
11.2008 - 01.2010
- Responsibility for collecting on overdue, Customer Service
- Assist Collection Manager in mailing liquidation letters to customers and assist in acting on repose
- Maintain high percentile on collecting revenue
General Manager Sales/Operational
Aaron's Sales and Lease
01.2005 - 11.2008
- Managed a six-person multi-discipline team with primary responsibility for revenue generation, client relations, strategic direction
- Conduct interviews and hiring with District Manager
- Implemented marketing strategies, generate new customer growth and revenue
- Improved the collection department and sales department to help maintain acquisition of customers
Education
Bachelor of Art Psychology -
University of Arizona State
Tempe, AZ12.2025
Associates of Art Degree Criminal Justice -
University of Phoenix
Mesa, AZ01.2013
Certificate of Completion Medical Assistant Program -
Western Technical College
El Paso, TX01.1999
Basic Studies-Psychology -
El Paso Community College
El Paso, TX01.1996
Basic Studies-Diploma -
Irvin High School
El Paso, TX01.1994
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Client Relations
- Relationship Building
Certificateslicenses
- Life and Health Insurance Licensed Agent, 2014, 2017
- Life and Health Insurance Licensed Agent, 2023, Current
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager, Sales/Operational
TitleMax
02.2024 - Current
Psychiatric Nursing Assistant II
El Paso Psychiatric Center
02.2021 - 11.2023
General Manager, Sales/Operational
TitleMax
09.2014 - 01.2019
General Manager, Sales/Operational
Flexi Compras
06.2011 - 03.2014
Behavior Support Specialist
University Behavioral Health
02.2010 - 06.2011
Assistant Collection Manager, Operational
Cash Time Title Loans
11.2008 - 01.2010
General Manager Sales/Operational
Aaron's Sales and Lease
01.2005 - 11.2008
Bachelor of Art Psychology -
University of Arizona State
Associates of Art Degree Criminal Justice -
University of Phoenix
Certificate of Completion Medical Assistant Program -
Western Technical College
Basic Studies-Psychology -
El Paso Community College
Basic Studies-Diploma -
Irvin High School