Alberto Vega
Houston
Summary
Committed to delivering exceptional service and support, I possess a strong dedication to customer satisfaction. With extensive knowledge of customer service best practices, I excel at finding innovative solutions to effectively meet customer needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Microcenter
06.2020 - Current
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Perform data entry for customer information
Cashier
Harbor Freight Tools
07.2017 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Volunteer Work
Memorial Hermann
01.2017 - 03.2017
- Patient Transport
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Graduated -
Sharpstown International
Houston, TX06.2017
Skills
- Electrical Systems
- Computer Hardware
- Technology Sales
- Bilingual
- Computer Skills
- Maintenance
- Mobile Devices
- Computer Networking
- Microsoft Office
- Data Entry
- Customer Service
- Communication Skills
- Account updating
- Help desk
- Complaint resolution
- Money Management
- Product knowledge
- Adaptability and flexibility
- Calm demeanor
- Computer proficiency
- Credit card payment processing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
Microcenter
06.2020 - Current
Cashier
Harbor Freight Tools
07.2017 - 09.2019
Volunteer Work
Memorial Hermann
01.2017 - 03.2017
Graduated -
Sharpstown International
Similar Profiles
Alexander GuerreroAlexander Guerrero
Cashier at MicrocenterCashier at Microcenter
Connor TracyConnor Tracy
Retail Associate at MicroCenterRetail Associate at MicroCenter
Luke HersheyLuke Hershey
Service Technician at MicrocenterService Technician at Microcenter