Alberto Vega
Houston,TX
Summary
Dedicated customer service professional with a solid background in retail environments, including roles as a Customer Service Representative and Cashier. Demonstrated expertise in maintaining organized front-end operations, managing customer accounts, and delivering exceptional service to ensure customer satisfaction. Skilled in data entry, cash handling, and inventory management. Bilingual in English and Spanish, with a commitment to providing warm and professional assistance to customers. Seeking to leverage proven skills and experiences to contribute effectively to a dynamic team. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
NRG
Houston, TX
03.2025 - Current
- Provided technical support for hardware and software issues to staff members.
- Performed system upgrades to ensure optimal performance.
- Managed software installations and upgrades across various company departments.
- Maintained inventory records of all installed equipment including software licenses.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
CSR
Micro Center
Houston, TX
06.2020 - Current
- Keep the front end clean, organized, and presentable.
- Performed data entry for customer information
- Managed customer accounts
- Assisted customers with questions
- Operated the cash drawer
- Took inventory
- Assisted customers with a warm and professional attitude
- Processed orders, exchanges, refunds and customer transactions
Cashier
Harbor Freight Tools
Houston, TX
07.2017 - 09.2019
- Helped guests and customers find what they are looking for
- Opened and closed store
- Greeted every customers
- Assisted customers as needed
- Resolved customer complaints
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
Education
Some college education - A+ certification training in Radiology Technician
Houston Community College
Stafford, TXSkills
- Electrical systems
- Computer Hardware
- Technology sales
- Bilingual
- Computer skills
- Maintenance
- Mobile devices
- Computer hardware
- Computer networking
- Microsoft Office
- Data entry
- Customer service
- Power tools
- Communication skills
- Help Desk
- Money Management
- Schematics
- System upgrades
- Technical support
- Hardware installation
- Software management
- Network configuration
- Time management
- Effective communication
- Data collection
- IT compliance
- Permissions management
- IT asset management
- Hardware installations
- Problem-solving skills
- Software updates
- IT troubleshooting
- Hardware troubleshooting
Languages
English
Native/ Bilingual
Spanish
Professional
Volunteer Experience
Memorial Hermann, Houston, TX, 2017-01, 2017-03, I helped with patient transport and other task when needed.
Timeline
Information Technology Specialist
NRG
03.2025 - Current
CSR
Micro Center
06.2020 - Current
Cashier
Harbor Freight Tools
07.2017 - 09.2019
Some college education - A+ certification training in Radiology Technician
Houston Community College
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