Alberto Antonio Donava
Weslaco,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Store Manager
BURTON COMPANIES
04.2015 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
Counter Sales Representative
BURTON COMPANIES
11.2005 - 04.2015
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Education
Bachelor of Science - Business in Management
University of Phoenix
Tempe, AZ05.2016
Skills
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Productivity Performance
- Business Planning
- Account Management and Updating
- Budget Controls
- Job Assignments
- Cross-Functional Team Management
- Managing Operations and Efficiency
- Managing Cash Register
- Maintenance and Repair Management
- Issue and Conflict Resolution
- Invoice Reconciliation
- Negotiation
- Managing Multiple Tasks
- Business Analysis
- Strategic Planning
- Time Management
- Account and Territory Management
- Overseeing Employees
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
BURTON COMPANIES
04.2015 - Current
Counter Sales Representative
BURTON COMPANIES
11.2005 - 04.2015
Bachelor of Science - Business in Management
University of Phoenix
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