Alberto Briones
Novato,CA
Summary
Motivated, dependable and professional Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Strives to provide fast, high-quality customer service to guests in restaurant setting. Adaptable professional with attention to detail and extensive wine knowledge.
Overview
12
12
years of professional experience
Work History
Server
Poggio Trattoria
06.2018 - 10.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Don Giovanni's Bistro
03.2013 - 03.2017
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Banquet Coordinator
Cavallo Point
03.2011 - 10.2013
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed orders and sent to kitchen employees for preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
High School Diploma -
Universidad International José Vasconcelos
Cuernavaca, MexicoSkills
- Special Requests and Substitutions
- Food sales and promotion
- Exceptional customer service
- Menu presentation
- Tableside Etiquette
- Hospitality best practices
- Service prioritization
- Hospitality service expertise
- Wine service
- Professional Appearance
- Food and Beverage Service
- Food handling
- Dining area maintenance
- Wine Pairings
- Banquet Coordination
- Strong Work Ethic
- Guest Engagement
- Wine pairing knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Poggio Trattoria
06.2018 - 10.2022
Server
Don Giovanni's Bistro
03.2013 - 03.2017
Server/Banquet Coordinator
Cavallo Point
03.2011 - 10.2013
High School Diploma -
Universidad International José Vasconcelos
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