ALBERTO F. RODRIGUEZ CANO
Miami,FL
Summary
Systems Administrator with 10+ years of experience managing Windows server environments, network infrastructure, and end-user support. Recently refreshed technical expertise with modern tools including Microsoft Intune, Active Directory, Office 365, and Windows 11 administration. Known for strong troubleshooting abilities, system reliability, and delivering excellent user support. Brings a strong foundation in IT systems combined with extensive customer-facing experience.
Overview
30
30
years of professional experience
Work History
Miami, FL
01.2013 - Current
- Held multiple customer-facing roles in automotive sales and retail environments:
- Delivered consistent customer support in high-volume environments
- Built strong client relationships and provided consultative solutions
- Used CRM systems to manage interactions, follow-ups, and issue resolution
- Developed strong communication, problem-solving, and interpersonal skills
- Employers include: HGreg Nissan Kendall, Mercedes-Benz of Miami, Kendall Dodge Chrysler Jeep Ram, Dadeland Dodge Chrysler Jeep Ram, and others.
Auxiliar
Consulate General of Spain
Havana, Cuba
01.2010 - 01.2012
- Delivered customer service and support in different departments (Visas, Consular Inscriptions, Certifications, Documents Legalizations)
SYSTEM ADMINISTRATOR
NH Parque Central Hotel
Havana, Cuba
01.2001 - 01.2011
- Administered Windows Server environments and Active Directory across multi-site infrastructure
- Managed VMware virtualization and monitored system performance
- Delivered Tier 1–3 technical support for desktops, servers, and network systems
- Installed, configured, and maintained operating systems and enterprise applications
- Managed user accounts, permissions, and access controls
- Troubleshot hardware, software, and network issues with minimal downtime
NETWORK & SYSTEM ADMINISTRATOR
MITRANS Financial Services
Havana, Cuba
01.1996 - 01.2001
- Designed and supported LAN/WAN infrastructure including routers, switches, and firewalls
- Installed and configured Windows servers and Cisco network components
- Monitored network performance and implemented system upgrades
- Performed advanced troubleshooting and ensured system reliability
Education
Bachelor of Science - Computer Science
ISPJAE
Havana, Cuba1996
Skills
- Systems & Servers: Windows Server (2003–2012 R2), Active Directory
- Cloud & Modern Tools: Microsoft Intune, Office 365 Administration
- Operating Systems: Windows XP–10, Windows 11
- Networking: TCP/IP, DNS, DHCP, VPN
- Virtualization: VMware
- Support: Tier 1–3 Help Desk, End-User Support
- Databases: SQL Server, MySQL
- Tools & Platforms: Microsoft Exchange
- Core Competencies: System Monitoring, Troubleshooting, User Access Management
LANGUAGES
Spanish (Professional)
English (Fluent)
ADDITIONAL STRENGTHS
- Strong analytical and troubleshooting skills
- Excellent customer service and communication abilities
- Team collaboration and independent work capability
- Adaptability and continuous learning mindset
Timeline
01.2013 - Current
Auxiliar
Consulate General of Spain
01.2010 - 01.2012
SYSTEM ADMINISTRATOR
NH Parque Central Hotel
01.2001 - 01.2011
NETWORK & SYSTEM ADMINISTRATOR
MITRANS Financial Services
01.1996 - 01.2001
Bachelor of Science - Computer Science
ISPJAE